Client-Facing Banking Associate: Relationship Builder

TD Bank Group; New Jersey; On-site; USD 30,000 - 37,000; Full time

Job summary

TD Bank in Marmora, New Jersey seeks a frontline client associate to guide clients through everyday banking with accuracy and care. You will be the hospitality ambassador, ensuring a high-touch experience while guiding customers toward self-serve solutions and appropriate partners to meet financial goals.

The role requires a high school diploma or GED, 1 year of client-facing experience, and strong communication, organization, and problem-solving skills.

Qualifications

• High school diploma or GED required.
• 1 year demonstrated experience working with clients in banking or service roles.
• Ability to work evenings, weekends and holidays as scheduled.
• Excellent communication skills with ability to be concise, clear and consistent.

Responsibilities

• Orchestrates the overall client experience by managing client flow and serving as the first point of contact.
• Acts as a hospitality ambassador, delivering relationship-driven client experiences.
• Creates personalized, client-first interactions to establish trust from first engagement.
• Educates clients on banking products and digital capabilities; refers to specialists as needed.
• Maintains compliance with AML laws and regulatory requirements; protects client relationships.

Skills

Communication skills

Organizational skills

Problem-solving

Time management

Microsoft Office

Education

High school diploma or GED

Notary license preferred

Job description

TD Bank in Marmora, New Jersey seeks a frontline client associate to guide clients through everyday banking with accuracy and care. You will be the hospitality ambassador, ensuring a high-touch experience while guiding customers toward self-serve solutions and appropriate partners to meet financial goals.

The role requires a high school diploma or GED, 1 year of client-facing experience, and strong communication, organization, and problem-solving skills.