Client-Facing AI Deployment Engineer

Posh; United States; Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Financial Wellness

Health & Family

Flexible Time Off

Professional Growth

Lifestyle & Connection

Job summary

Posh is seeking a Forward Deployed Engineer to drive production-ready AI deployments for banking clients across Voice, Digital, and Outreach channels. The role emphasizes collaboration with implementation, engineering, and product teams to deliver reliable solutions in bank environments.

You will guide deployments from discovery through live operation, communicating clearly with both technical and non-technical stakeholders while mentoring new FDEs as the team grows.

Qualifications

• 5 to 10 years of professional software engineering experience.
• Strong backend skills in Python, Node.js, or similar.
• Experience building or deploying conversational AI solutions.
• Background with banks, credit unions, or financial institutions.
• Working knowledge of fintech and banking systems.
• Basic understanding of telephony and voice systems.
• Hands-on experience with API connectors, integrations, and cloud environments.
• Comfort answering tough deployment questions live on client calls.

Responsibilities

• Partner with AI Implementation Managers to plan deployment and set expectations for each deployment stage.
• Build and deploy production-ready client implementations across Voice, Digital, and Outreach products, including banking system integrations.
• Consult with clients on best practices and recommendations based on our customer base.
• Lead technical conversations with client teams and internal stakeholders for clear, actionable outcomes.
• Identify risks early to set deployments up for success and guide future work.
• Troubleshoot and own deployments until live, stable, and working as expected.
• Collaborate with engineering and product to build and release new features and guide them from launch to implementation.
• Spot gaps and recurring patterns across deployments and provide clear feedback to improve the platform.
• Track success metrics focused on customer outcomes and use them to justify decisions.
• Document and share best practices internally for team-wide improvement.
• Collaborate with Sales and Solutions Engineers on technical questions during pre-sales and ensure smooth handoff to implementation.
• Mentor new FDEs and maintain the high-touch, white-glove experience for clients.

Skills

Python/Node.js

Conversational AI

Fintech banking

Telephony basics

APIs & Integrations

Client deployments

Communication

Job description

Posh is seeking a Forward Deployed Engineer to drive production-ready AI deployments for banking clients across Voice, Digital, and Outreach channels. The role emphasizes collaboration with implementation, engineering, and product teams to deliver reliable solutions in bank environments.

You will guide deployments from discovery through live operation, communicating clearly with both technical and non-technical stakeholders while mentoring new FDEs as the team grows.