Client-Facing AI Agent Engineer

Observe.AI; Redwood City (CA); Hybrid; USD 108,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation including equity

Medical, dental, and vision insurance

Unlimited Paid Time Off

401(k) plan

Quarterly Lifestyle Spending Account

Monthly Mobile + Internet Stipend

Job summary

Observe.AI located in Redwood City, California, is seeking an AI Agent Engineer to design and implement enterprise-grade AI agents. This hands-on role involves client engagement, system integration, and the optimization of AI solutions across the customer experience lifecycle.

With a strong background in conversational AI and system engineering, the ideal candidate will facilitate successful deployments while collaborating across functions. Offering competitive compensation, outstanding benefits, and the chance to impact AI technology in customer experience.

Qualifications

• 3+ years in conversational AI, solution engineering, or AI solutions.
• Strong communication skills with customer-facing experience.
• Experience in prompt design and workflow building.

Responsibilities

• Own the implementation of AI Agents including design and configuration.
• Lead client demos and gather feedback for solutions.
• Integrate systems using APIs and manage telephony setups.

Skills

Conversational AI

System integration

API integration

Technical troubleshooting

Prompt design

Problem-solving

Education

Bachelor’s degree in Computer Science, Engineering, or a related field

Tools

Twilio

Amazon Connect

Job description

Observe.AI located in Redwood City, California, is seeking an AI Agent Engineer to design and implement enterprise-grade AI agents. This hands-on role involves client engagement, system integration, and the optimization of AI solutions across the customer experience lifecycle.

With a strong background in conversational AI and system engineering, the ideal candidate will facilitate successful deployments while collaborating across functions. Offering competitive compensation, outstanding benefits, and the chance to impact AI technology in customer experience.