AI Agents Platform Engineer I

Worky; Redwood City (CA); On-site; USD 145,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation including-equ

Equity

Excellent medical, dental, and vision

Flexible Paid Time Off

401(k) plan

Quarterly Lifestyle Spending Account

Monthly Mobile + Internet Stipend

Pre-tax Commuter Benefits

Autonomy and Agency

Job summary

Observe.AI in Redwood City, CA is seeking a Software Engineer I to help build and improve enterprise AI agent products. You will work with experienced engineers to develop backend services, integrate large language models, and connect AI agents with external systems.

This entry-level role is suitable for a recent graduate or engineer with up to three years of experience, offering growth in AI agent development, voice/real-time systems, and production platform engineering.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
• Up to three years of software development experience, including internships or academic projects.
• Strong programming fundamentals and problem-solving skills.
• Experience with Python, JavaScript, TypeScript, Golang, or a similar asynchronous language.
• Understanding of data structures, algorithms, APIs, databases, and OOP.
• Familiarity with Git and standard software development practices.
• Ability to learn new technologies and work effectively in a collaborative environment.

Responsibilities

• Build and maintain services using Python, TypeScript, Golang.
• Develop APIs and integrations with internal and external systems.
• Write clean, readable, tested, and maintainable code.
• Debug application issues and contribute to production fixes.
• Participate in code reviews, technical discussions, and engineering planning.
• Help develop core pipeline for conversational AI agents.
• Build prompts, tools, workflows, and conversation logic for AI agents.
• Support Retrieval-Augmented Generation using documents, embeddings, and vector databases.
• Create tests and evaluations to measure agent accuracy and reliability.
• Contribute to voice AI pipelines involving Speech-to-Text and Text-to-Speech systems.
• Help integrate voice agents with telephony and contact-center platforms.
• Investigate latency, audio-quality, and conversation-flow issues.
• Learn and work with real-time communication technologies such as WebSockets, WebRTC, SIP, or RTP.
• Monitor services using logs, metrics, traces, and dashboards.
• Help improve system reliability, performance, and cost efficiency.
• Work with Docker, Kubernetes, cloud infrastructure, and CI/CD pipelines.
• Document technical designs, APIs, operational procedures, and troubleshooting steps.
• Collaborate with product managers, senior engineers, and implementation teams.
• Understand customer requirements and translate them into technical solutions.
• Communicate progress, risks, dependencies, and technical trade-offs clearly.
• Learn from feedback and take increasing ownership of product areas.

Skills

Python

JavaScript

TypeScript

Golang

APIs

Databases

Git

Problem solving

Async programming

Education

Bachelor’s degree in Computer Science or related field

Tools

Docker

Kubernetes

WebSockets

WebRTC

SIP/RTP

Job description

Observe.AI in Redwood City, CA is seeking a Software Engineer I to help build and improve enterprise AI agent products. You will work with experienced engineers to develop backend services, integrate large language models, and connect AI agents with external systems.

This entry-level role is suitable for a recent graduate or engineer with up to three years of experience, offering growth in AI agent development, voice/real-time systems, and production platform engineering.