AI Agent Deployment Lead for Enterprise

Observe.AI; Redwood City (CA); On-site; USD 133,000 - 149,000; Full time

Benefits offered by this job

Competitive compensation including equity

Excellent medical, dental, and vision insurance

Flexible Paid Time Off

401(k) plan

Quarterly Lifestyle Spending Account

Monthly Mobile + Internet Stipend

Job summary

Observe.AI in Redwood City seeks an Engagement Manager to lead AI Agent deployments, ensuring clear strategies and successful implementations for enterprise customers. The role involves program leadership, cross-functional coordination, and establishing best practices to drive measurable outcomes. Candidates should have 5+ years of experience in customer delivery or consulting, a solid understanding of contact center metrics, and excellent communication skills. The position offers competitive compensation, flexible PTO, and comprehensive benefits.

Qualifications

• 5+ years in program management or technical consulting (preferred in SaaS or AI).
• Proven success in leading enterprise implementations.
• Strong understanding of contact center KPIs such as CSAT and AHT.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Lead AI Agent deployments end-to-end from kickoff to optimization.
• Coordinate across teams and manage customer strategy.
• Drive outcomes and establish scalable processes.

Skills

Enterprise customer delivery

Program management

Consulting experience

Excellent communication skills

Technical troubleshooting

Tools

Conversational AI

CCaaS platforms

Job description

Observe.AI in Redwood City seeks an Engagement Manager to lead AI Agent deployments, ensuring clear strategies and successful implementations for enterprise customers. The role involves program leadership, cross-functional coordination, and establishing best practices to drive measurable outcomes. Candidates should have 5+ years of experience in customer delivery or consulting, a solid understanding of contact center metrics, and excellent communication skills. The position offers competitive compensation, flexible PTO, and comprehensive benefits.