Account Technician/Accounting - Child Support (DHHS CS)

Outagamie County; Appleton (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Benefits

Paid time off

Job summary

Outagamie County seeks a detail-oriented Account Technician - Child Support to manage caseloads, maintain accurate financial records, and support the Child Support Program within the Human Services framework.

The role emphasizes handling court orders, wage withholding, and client interactions, requiring three years of accounting experience or related education and a strong grasp of confidential record keeping.

Qualifications

• High school diploma or GED with additional training in accounting and bookkeeping
• Associates Degree preferred
• At least three years work experience in accounting including experience with automated systems
• Knowledge of accounting and business mathematics
• Knowledge of office procedures, grammar and spelling
• Maintain a good working relationship with co-workers and other department employees
• Use sound judgment and make independent decisions
• Follow written and oral instructions and interpret complex court orders
• Maintain accurate records and prepare clear, concise reports
• Ability to maintain confidentiality and accountability

Responsibilities

• Enters court orders for child support obligations in the State automated system.
• Contacts NCP requesting information to reconcile percentage orders.
• Computes arrearages and drafts court orders determining arrears.
• Explains financial computations to customers, attorneys and the courts; testifies in court as necessary.
• Enters adjustments to the State automated system as required by court and reconciliations.
• Issues wage withholding documents to employers.
• Reconciles the State automated system to the records provided by court and clients.
• Provides customer service to custodial and non-custodial parents, employers, and other HHS Divisions as needed.

Skills

Accounting

Bookkeeping

Office procedures

Time management

Confidentiality

Education

High school diploma or GED

Associates Degree preferred

Job description

Under the supervision of the Human Services Supervisor - Child Support, the Account Technician - Child Support performs a variety of accounting duties related to the Child Support Program and fiscal operation of the department.

We are seeking a detail-oriented and service-focused professional who can effectively manage a caseload, maintain accurate financial records, and contribute to a collaborative work environment. The ideal candidate will bring experience in child support services, accounting, bookkeeping, or a related field, along with strong organizational and time-management skills.

Hours: 8:00 am - 4:30 pm Monday through Friday.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

• Enters court orders for child support obligations in the State automated system.
• Contacts NCP requesting information to reconcile percentage orders.
• Computes arrearages and drafts court orders determining arrears.
• Explains financial computations to customers, attorneys and the courts; testifies in court as necessary.
• Enters adjustments to the State automated system as required by court and reconciliations.
• Issues wage withholding documents to employers.
• Reconciles the State automated system to the records provided by court and clients.
• Provides customer service to custodial and non-custodial parents, employers, and other HHS Divisions as needed.

• High school graduate or GED with additional training in accounting and bookkeeping.
• Associates Degree preferred.
• At least three years work experience in accounting including experience with automated systems.
• Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
• Knowledge of accounting and business mathematics.
• Knowledge of office procedures, grammar and spelling.
• Maintain a good working relationship with co-workers and other department employees.
• Use sound judgment and make independent decisions.
• Follow written and oral instructions and interpret complex court orders.
• Maintain accurate records and prepare clear, concise reports.
• Ability to maintain confidentiality and accountability.
• Ability to walk, stoop, climb, bend, stretch; push, pull and lift up to 20 pounds, understanding and utilizing proper body mechanics.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.