Client Experience Team Lead

ProCare Rx; Gainesville (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

ProCare Rx is seeking a Client Services Supervisor to assist the Client Services Manager in guiding the support team and ensuring top-tier client satisfaction. The role focuses on leadership, process improvement, and collaboration with central departments to meet client expectations and renewals.

The ideal candidate will have supervisory experience, strong communication skills, and a commitment to exceptional customer service within a healthcare context. Travel may be required occasionally.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience managing and leading teams.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.

Responsibilities

• Assist in managing day-to-day operations of the Client Services team.
• Lead, motivate, and support a client services team while fostering a positive work environment.
• Own performance and productivity through management and measurement, addressing issues and removing roadblocks.
• Coach and support team members to meet departmental goals and deliver exceptional service.
• Assist Manager in recruitment and training of the team, selecting candidates and providing ongoing support.
• Ensure department adheres to company procedures and policies.
• Oversee projects of varying complexity through completion.
• Identify, research, resolve, and follow up on client issues to support Account Managers.
• Participate in client meetings and calls; maintain documentation and follow-up.
• Maintain ProCare Rx systems with updated, accurate documentation.
• Collaborate with Implementation to ensure smooth Go Live transition.
• Understand and support internal workflows.
• Step in as primary client contact when staffing is limited.
• Cross-collaborate with other teams to improve processes and systems.
• Establish and maintain professional relationships with clients, internal lines, and external vendors.

Skills

Team leadership

Customer service

Communication

Organizational skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

ProCare Rx is seeking a Client Services Supervisor to assist the Client Services Manager in guiding the support team and ensuring top-tier client satisfaction. The role focuses on leadership, process improvement, and collaboration with central departments to meet client expectations and renewals.

The ideal candidate will have supervisory experience, strong communication skills, and a commitment to exceptional customer service within a healthcare context. Travel may be required occasionally.