Client Success Team Lead

Procare-Rx; Gainesville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

ProCare Rx currently seeks a Client Services Supervisor to assist the Client Services Manager in guiding the team to meet client expectations and drive exceptional service. You will lead day-to-day operations, coach staff, and ensure high-quality customer interactions.

You will collaborate with internal departments, maintain accurate documentation, and participate in client meetings. A Bachelor's degree and healthcare exposure help you excel; occasional travel is required.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience managing teams and ensuring staff performance.
• Proficient in Microsoft Office and exposure to industry-related applications.
• Exceptional organizational and time management skills.
• Exceptional verbal and written communication skills.
• Effective presentation skills for meetings, webinars, and video conferences.
• Ability to analyze, interpret, and develop solutions.
• Ability to work independently or in a team with limited supervision.
• Healthcare experience or related field preferred.
• Willingness to travel on occasion.

Responsibilities

• Assist in managing day-to-day operations of the Client Services team.
• Lead, motivate, and support a client services team while fostering a positive work environment.
• Manage overall performance and productivity of the team with measurements and accountability.
• Coach and support team members to meet department goals and service levels.
• Assist Manager with recruitment, training, and onboarding of new staff.
• Ensure department follows company procedures and policies.
• Oversee projects of varying complexity through completion.
• Identify, research, resolve and follow up on client issues with Account Managers.
• Engage in client meetings and maintain documentation and follow ups.
• Maintain ProCare Rx systems with accurate documentation.
• Coordinate with Implementation to ensure smooth Go Live handoff.
• Understand and support internal workflows.
• Cover as primary contact for clients when staffing is down.
• Collaborate with other teams to improve processes and systems.
• Build and maintain professional relationships with clients and vendors.

Skills

Leadership

Communication

Time management

Organizational skills

Presentation skills

Independent work

Travel willingness

Education

Bachelor's degree

Tools

Microsoft Office

Industry software

Job description

ProCare Rx currently seeks a Client Services Supervisor to assist the Client Services Manager in guiding the team to meet client expectations and drive exceptional service. You will lead day-to-day operations, coach staff, and ensure high-quality customer interactions.

You will collaborate with internal departments, maintain accurate documentation, and participate in client meetings. A Bachelor's degree and healthcare exposure help you excel; occasional travel is required.