Client Services Lead — Drive Team Excellence

ProCare Pharmacy Benefit Manager, Inc.; Gainesville, Northern (GA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

ProCare Pharmacy Benefit Manager, Inc. is seeking a Client Services Supervisor to support the Client Services Manager, lead a team, and ensure exceptional client experiences. The role emphasizes responsiveness, professionalism, and cross-department collaboration to sustain client retention and satisfaction.

The ideal candidate has prior supervisory experience, excellent communication skills, and a track record of driving service improvements in a healthcare setting. Some travel may be required.

Qualifications

• Bachelor’s degree or equivalent is required.
• Experience managing a team and supporting frontline staff.
• Strong communication and customer service focus essential.
• Proficient with Microsoft Office and standard business software.
• Healthcare experience or PBM knowledge preferred.

Responsibilities

• Assist in managing day-to-day operations of the Client Services team.
• Lead, motivate, and support the client services team to maintain a positive work environment.
• Ensure performance, accountability, and timely resolution of service issues.
• Coach team members and participate in recruitment and training activities.
• Maintain documentation and collaborate with Account Managers and other departments.

Skills

Team leadership

Customer service

Communication

Time management

Presentation skills

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

PBM knowledge

Job description

ProCare Pharmacy Benefit Manager, Inc. is seeking a Client Services Supervisor to support the Client Services Manager, lead a team, and ensure exceptional client experiences. The role emphasizes responsiveness, professionalism, and cross-department collaboration to sustain client retention and satisfaction.

The ideal candidate has prior supervisory experience, excellent communication skills, and a track record of driving service improvements in a healthcare setting. Some travel may be required.