Client Services Supervisor

Procare-Rx; Gainesville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

ProCare Rx currently seeks a Client Services Supervisor to assist the Client Services Manager in guiding the team to meet client expectations and drive exceptional service. You will lead day-to-day operations, coach staff, and ensure high-quality customer interactions.

You will collaborate with internal departments, maintain accurate documentation, and participate in client meetings. A Bachelor's degree and healthcare exposure help you excel; occasional travel is required.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience managing teams and ensuring staff performance.
• Proficient in Microsoft Office and exposure to industry-related applications.
• Exceptional organizational and time management skills.
• Exceptional verbal and written communication skills.
• Effective presentation skills for meetings, webinars, and video conferences.
• Ability to analyze, interpret, and develop solutions.
• Ability to work independently or in a team with limited supervision.
• Healthcare experience or related field preferred.
• Willingness to travel on occasion.

Responsibilities

• Assist in managing day-to-day operations of the Client Services team.
• Lead, motivate, and support a client services team while fostering a positive work environment.
• Manage overall performance and productivity of the team with measurements and accountability.
• Coach and support team members to meet department goals and service levels.
• Assist Manager with recruitment, training, and onboarding of new staff.
• Ensure department follows company procedures and policies.
• Oversee projects of varying complexity through completion.
• Identify, research, resolve and follow up on client issues with Account Managers.
• Engage in client meetings and maintain documentation and follow ups.
• Maintain ProCare Rx systems with accurate documentation.
• Coordinate with Implementation to ensure smooth Go Live handoff.
• Understand and support internal workflows.
• Cover as primary contact for clients when staffing is down.
• Collaborate with other teams to improve processes and systems.
• Build and maintain professional relationships with clients and vendors.

Skills

Leadership

Communication

Time management

Organizational skills

Presentation skills

Independent work

Travel willingness

Education

Bachelor's degree

Tools

Microsoft Office

Industry software

Job description

1267 Professional Pkwy
Gainesville, GA 30507, USA

1267 Professional Pkwy
Gainesville, GA 30507, USA

The Client Services Supervisor is responsible for assisting the Client Services Manager in managing and supporting the Client Services Team and ensuring that client expectations are met. The candidate should have prior supervisory experience, as they are responsible for supporting a team of employees and will be the first line leadership contact. This person will demonstrate a high level of customer service through responsiveness and professionalism. The Client Services Supervisor must be excellent communicators, capable of leading a team to ensure an exceptional client experience, collaboration with other central departments and stakeholders, assure all client needs are being met, to maintain client retention, renewal, and overall plan satisfaction.

Responsibilities include but are not limited to the following:

• Assist in managing day-to-day operations of the Client Services team.
• Lead, motivate, and support a client services team while supporting a positive work environment
• Responsible for the overall performance and productivity of the team through management and measurement to hold team accountable for service issues and removing roadblocks and assure progress is consistent.
• Coach and support team members to help them meet departmental goals and exceptional customer service.
• Assist Manager in the recruitment and training of team, selecting the right candidate, proper training, and providing ongoing support.
• Ensuring that the department meets all company procedures and policies.
• Oversee projects of varying complexity through completion.
• Identify, research, resolve, and follow up on all reported client issues as needed to support Account Managers.
• Actively engage and participate in client meetings and conference calls and maintain all documentation and follow up.
• Maintain ProCare Rx systems to assure documentation updated and accurate.
• Work with the Implementation team to provide smooth transition to ongoing Client Services following Go Live.
• Understand and support all internal workflows.
• Step in as necessary to serve as primary contact for clients if staffing levels are down.
• Cross collaboration with other teams to improve processes and systems
• Establish and maintain professional relationship with clients, internal business lines, and external vendors.

Qualifications and Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Experience with employee management/managing teams.
• Proficient in Microsoft Office and other exposure to industry-related applications and software.
• Exceptional organizational and time management skills.
• Exceptional verbal and written communication skills.
• Effective presentation skills for face-to-face meetings as well as webinars and video conferencing.
• Ability to analyze, interpret, and develop solutions effectively.
• Ability to work both independently, as well as cohesively within a team setting, with limited supervision in a fast-paced environment with timely turnarounds
• Experience in health care or related field.
• Knowledge of PBM industry preferred.
• Must be willing to travel on occasion.

Physical Demands

Requires sitting, standing, and occasional light lifting.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at [e-mail].

ProCare Rx is an Equal Opportunity Employer.

Qualifications

Skills

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.