Client Experience Summer Internship: Immersive CX Training

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insur

401k with employer match

Mortgage discount and area business

Free fitness center membership

Wellness area with in-house urgent/mas

Gourmet cafeteria

On-site Starbucks and Dunkin

In-house cafe with Wi-Fi

Job summary

United Wholesale Mortgage invites students to join its 12-week internship program with the Client Experience (CX) team. It offers immersive learning, exposure to senior leaders, and extensive networking in a collaborative, innovative workplace.

As a Summer Team Member in CX, you will shadow divisions, gain product knowledge, program speech analytics, audit CX metrics, and help design training materials. The program runs on-site in Pontiac, MI, with coaching and opportunities to drive

Qualifications

• Graduating with a bachelor’s degree in 2027 or 2028 (current junior/senior status).
• Pursuing a degree in Hospitality, Communications, Human Resources, Psychology, or relevant degrees.
• The ability to work Monday thru Friday, 40-hours a week, on-site in Pontiac, MI from May 17th - August 6th.
• An openness to learning, willingness to be coached, and ability to be flexible in our every-changing industry.
• Ability to thrive in a team environment.
• A strong work ethic.
• A drive to succeed.

Responsibilities

• Gain insights into each CX division.
• Develop expertise in UWM’s products, services and technologies for our clients.
• Programming speech analytics and build reporting for business lanes as it pertains to conversational analytics.
• Audit and analyze CX metrics across multiple business units and give feedback.
• Analyze Client Request reporting for business units.
• Build CX training material.
• Apply your skills to improve processes and enhance workflow.
• Share ideas, provide suggestions and drive impactful changes.
• Design and present business initiatives to leadership.

Skills

Teamwork

Willingness to learn

Strong work ethic

Flexibility

Education

Bachelor’s degree in Hospitality

Bachelor’s degree in Communications

Bachelor’s degree in Human Resources

Bachelor’s degree in Psychology

Job description

United Wholesale Mortgage invites students to join its 12-week internship program with the Client Experience (CX) team. It offers immersive learning, exposure to senior leaders, and extensive networking in a collaborative, innovative workplace.

As a Summer Team Member in CX, you will shadow divisions, gain product knowledge, program speech analytics, audit CX metrics, and help design training materials. The program runs on-site in Pontiac, MI, with coaching and opportunities to drive