2027 Client Experience Summer Internship Program

United Wholesale Mortgage; Pontiac (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Extensive networking opportunities

Access to senior leaders

On-site campus perks in Pontiac, MI

Job summary

UWM's internship program in Pontiac, MI runs May 17–August 6 and offers a rich, on-site experience with about 200 interns, including shadowing, networking and exposure to senior leaders.

As a Summer Team Member in CX, you will work across divisions like Client Outreach and Speech Analytics, build reporting, and contribute to process improvements while developing professional skills.

Qualifications

• Graduating with a bachelor’s degree in 2027 or 2028 (current junior/senior status).
• Pursuing a degree in Hospitality, Communications, Human Resources, Psychology, or relevant degrees.
• Ability to work Monday through Friday, 40 hours a week, fully on-site in Pontiac, MI from May 17 to August 6.
• Openness to learning and willingness to be coached.
• Ability to thrive in a team environment and a strong work ethic.

Responsibilities

• Gain insights into each division within our CX Team.
• Develop expertise in UWM’s products, services and technologies for our clients.
• Program speech analytics and build reporting for business lanes as it pertains to conversational analytics.
• Audit and analyze CX metrics and provide feedback.
• Analyze Client Request reporting for business units.
• Build CX training material.
• Apply skills to improve processes and enhance workflow.
• Share ideas and drive impactful changes.
• Design and present business initiatives to leadership.

Skills

Teamwork

Strong work ethic

Willingness to learn

Drive to succeed

Education

Pursuing bachelor's degree (current junior/senior)

Graduating 2027 or 2028

Tools

Speech analytics

Reporting tools

Job description

UWM's 12-week internship program offers an immersive experience with around 200 interns, job shadowing, access to senior leaders, and extensive networking opportunities. Experience our one-of-a-kind workplace that thrives on collaboration, teamwork, and innovation. This internship is designed to give you a running start, not one that has you running errands.

Our Client Experience team is focused on fostering strong interactions between UWM team members and our clients. At UWM, we prioritize building relationships over transactions and are committed to delivering exceptional client experience in every interaction. The team is composed of several specialized divisions, including but not limited to Client Outreach, Speech Analytics, CX Analytics and Welcome Associates. As a Summer Team Member in CX, you will have the opportunity to make a meaningful impact on our teams and clients.

Client Experience

WHAT YOU WILL BE DOING

• Gain insights into each division within our CX Team.
• Develop expertise in UWM’s products, services and technologies for our clients.
• Programming speech analytics and build reporting for business lanes as it pertains to conversational analytics.
• Audit and analyze CX metrics across multiple business units and give feedback.
• Analyze Client Request reporting for business units.
• Build CX training material.
• Apply your skills to improve processes and enhance workflow.
• Share ideas, provide suggestions and drive impactful changes.
• Design and present business initiatives to leadership.

What We Need From You

• Graduating with a bachelor’s degree in 2027 or 2028 (current junior/senior status)
• Pursuing a degree in Hospitality, Communications, Human Resources, Psychology, or relevant degrees.
• The ability to work Monday thru Friday, 40-hours a week, fully on-site in Pontiac, MI from May 17th - August 6th
• An openness to learning, willingness to be coached, and ability to be flexible in our every-changing industry
• Ability to thrive in a team environment
• A strong work ethic
• A drive to succeed

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More Reasons You’ll Love Working Here Include

• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house urgent care, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.