2027 Client Experience Summer Internship Program

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insur

401k with employer match

Mortgage discount and area business

Free fitness center membership

Wellness area with in-house urgent/mas

Gourmet cafeteria

On-site Starbucks and Dunkin

In-house cafe with Wi-Fi

Job summary

United Wholesale Mortgage invites students to join its 12-week internship program with the Client Experience (CX) team. It offers immersive learning, exposure to senior leaders, and extensive networking in a collaborative, innovative workplace.

As a Summer Team Member in CX, you will shadow divisions, gain product knowledge, program speech analytics, audit CX metrics, and help design training materials. The program runs on-site in Pontiac, MI, with coaching and opportunities to drive

Qualifications

• Graduating with a bachelor’s degree in 2027 or 2028 (current junior/senior status).
• Pursuing a degree in Hospitality, Communications, Human Resources, Psychology, or relevant degrees.
• The ability to work Monday thru Friday, 40-hours a week, on-site in Pontiac, MI from May 17th - August 6th.
• An openness to learning, willingness to be coached, and ability to be flexible in our every-changing industry.
• Ability to thrive in a team environment.
• A strong work ethic.
• A drive to succeed.

Responsibilities

• Gain insights into each CX division.
• Develop expertise in UWM’s products, services and technologies for our clients.
• Programming speech analytics and build reporting for business lanes as it pertains to conversational analytics.
• Audit and analyze CX metrics across multiple business units and give feedback.
• Analyze Client Request reporting for business units.
• Build CX training material.
• Apply your skills to improve processes and enhance workflow.
• Share ideas, provide suggestions and drive impactful changes.
• Design and present business initiatives to leadership.

Skills

Teamwork

Willingness to learn

Strong work ethic

Flexibility

Education

Bachelor’s degree in Hospitality

Bachelor’s degree in Communications

Bachelor’s degree in Human Resources

Bachelor’s degree in Psychology

Job description

UWM's 12-week internship program offers an immersive experience with around 200 interns, job shadowing, access to senior leaders, and extensive networking opportunities. Experience our one-of-a-kind workplace that thrives on collaboration, teamwork, and innovation. This internship is designed to give you a running start, not one that has you running errands.

Our Client Experience team is focused on fostering strong interactions between UWM team members and our clients. At UWM, we prioritize building relationships over transactions and are committed to delivering exceptional client experience in every interaction. The team is composed of several specialized divisions, including but not limited to Client Outreach, Speech Analytics, CX Analytics and Welcome Associates. As a Summer Team Member in CX, you will have the opportunity to make a meaningful impact on our teams and clients.

WHAT YOU WILL BE DOING

CLIENT EXPERIENCE

• Gain insights into each division within our CX Team.
• Develop expertise in UWM’s products, services and technologies for our clients.
• Programming speech analytics and build reporting for business lanes as it pertains to conversational analytics.
• Audit and analyze CX metrics across multiple business units and give feedback.
• Analyze Client Request reporting for business units.
• Build CX training material.
• Apply your skills to improve processes and enhance workflow.
• Share ideas, provide suggestions and drive impactful changes.
• Design and present business initiatives to leadership.

WHAT WE NEED FROM YOU

• Graduating with a bachelor’s degree in 2027 or 2028 (current junior/senior status)
• Pursuing a degree in Hospitality, Communications, Human Resources, Psychology, or relevant degrees.
• The ability to work Monday thru Friday, 40-hours a week, fully on-site in Pontiac, MI from May 17th - August 6th
• An openness to learning, willingness to be coached, and ability to be flexible in our every-changing industry
• Ability to thrive in a team environment
• A strong work ethic
• A drive to succeed

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house urgent care, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will". UWM is an Equal Opportunity Employer.