Client Experience Specialist — Studio & Demos (Part-Time)

SLT (Strengthen - Lengthen - Tone); Boston (MA); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

SLT (Strengthen - Lengthen - Tone) is seeking a Part Time Front Desk / Client Services role in Boston’s Back Bay. The position greets clients, shares class information, and demos Megaformer machines with enthusiasm, while coordinating tours and check-ins.

You will work with SLT instructors to deliver a seamless client experience, manage studio communications, and maintain the Mariana Tek system. Strong organizational and people skills are essential for success in this role.

Formación

• Mariana Tek software experience a plus.
• Leadership experience a plus.
• Must have superior customer service skills.
• Must have excellent interpersonal skills and a service-oriented outlook.
• Must be highly organized.
• Ability to work independently as well as on a team.
• Should have a strong ability to communicate clearly with team members, clients and senior management.
• Must be able to move and/or lift heavy items, up to 50 lbs.

Responsabilidades

• Greet and engage clients in a positive and friendly manner.
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients.
• Share pricing and class information with prospective clients.
• Deliver Megaformer machine demos to new clients.
• Complete studio tours with new clients.
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience.
• Ensure complete knowledge of Mariana Tek system.
• Assist Management with day-to-day operations of the studio.
• Ensure prompt response to studio emails; notify Studio Manager if needed.
• Understand SLT product knowledge, policies and procedures for retail operations.
• Complete basic Megaformer machine maintenance.
• Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience.
• Assist in retail inventory at the end of the month.
• Complete opening and/or closing checklists.
• Perform other studio duties as needed.

Conocimientos

Customer service

Interpersonal skills

Organizational skills

Communication

Teamwork

Herramientas

Mariana Tek

Descripción del empleo

SLT (Strengthen - Lengthen - Tone) is seeking a Part Time Front Desk / Client Services role in Boston’s Back Bay. The position greets clients, shares class information, and demos Megaformer machines with enthusiasm, while coordinating tours and check-ins.

You will work with SLT instructors to deliver a seamless client experience, manage studio communications, and maintain the Mariana Tek system. Strong organizational and people skills are essential for success in this role.