Client Experience Specialist - Lab & Regulatory Services

Certified Group; Burbank (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Certified Group is seeking a Customer Service Representative to act as the primary interface between clients and laboratories for daily interactions and routine requests. You will support the field sales team, manage sample submissions, and handle various administrative duties to ensure smooth operations.

The role requires one year of customer relations experience, basic MS Office skills, and the ability to work in a fast-paced environment.

Qualifications

• Read and comprehend instructions, memos, and correspondences and act on them.
• Excellent verbal and written communication skills.
• Ability to multi-task, plan, and organize work.
• Strong problem-solving and decision-making abilities.
• Basic Excel skills are essential.

Responsibilities

• Works directly with clients, technical teams, and sales to ensure optimum customer experience.
• Provides proactive customer service via phone, email, and video chat.
• Monitors testing report due dates and communicates delays to customers.
• Routes inquiries to appropriate experts and follows up for timely closures.
• Assists management and sales with client relations and communications.

Skills

Communication

Multitasking

Attention to detail

Time management

Education

Some college education required

Bachelor’s degree preferred

Tools

Microsoft Excel

MS Office

Job description

Certified Group is seeking a Customer Service Representative to act as the primary interface between clients and laboratories for daily interactions and routine requests. You will support the field sales team, manage sample submissions, and handle various administrative duties to ensure smooth operations.

The role requires one year of customer relations experience, basic MS Office skills, and the ability to work in a fast-paced environment.