Client Experience Specialist - Insurance

Myknoxvilleinsurance; Knoxville (TN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Health insurance

Bonus based on performance

Paid time off

Salary with commission

Job summary

Mansour Hasan - State Farm Agent in Knoxville, TN is seeking a Customer Relations Representative to ensure excellent client experiences. This full-time role focuses on resolving inquiries, updating client records, and coordinating with team members to anticipate needs.

The position offers licensing paid by the agency, health insurance, 401(k), PTO, and a bonus based on performance, with opportunities for advancement in a community-focused office.

Qualifications

• Strong communication and problem-solving abilities are required.
• Experience in customer service is preferred.
• Ability to remain calm and effective in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Stress management

Job description

Mansour Hasan - State Farm Agent in Knoxville, TN is seeking a Customer Relations Representative to ensure excellent client experiences. This full-time role focuses on resolving inquiries, updating client records, and coordinating with team members to anticipate needs.

The position offers licensing paid by the agency, health insurance, 401(k), PTO, and a bonus based on performance, with opportunities for advancement in a community-focused office.