Client Experience Specialist - Frontline Care & Ops

H&S Companies, CPAs & Business Advisors; Grand Rapids (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

H&S Companies, CPAs & Business Advisors is seeking a Client Experience Coordinator (CXC) in Grand Rapids, Michigan. This entry-level role involves managing inbound client calls with warmth, resolving client matters directly, and ensuring a seamless experience across all practice areas.

The ideal candidate will demonstrate strong emotional intelligence, organizational skills, and a genuine service orientation. This position serves as a launching point into various client-serving roles across the firm and offers the opportunity to lead support staff during busy periods.

Qualifications

• Warm, confident phone presence; able to de-escalate frustrated clients.
• Genuine service orientation with an eye for personal touch.
• Organized and disciplined; attentive to detail.

Responsibilities

• Answer inbound client calls live, resolving issues proactively.
• Maintain CRM, ensuring it is clean and current.
• Lead a small pod of seasonal support staff during peak periods.

Skills

Emotional intelligence

Problem solving

Customer service orientation

Organizational skills

Communication skills

Job description

H&S Companies, CPAs & Business Advisors is seeking a Client Experience Coordinator (CXC) in Grand Rapids, Michigan. This entry-level role involves managing inbound client calls with warmth, resolving client matters directly, and ensuring a seamless experience across all practice areas.

The ideal candidate will demonstrate strong emotional intelligence, organizational skills, and a genuine service orientation. This position serves as a launching point into various client-serving roles across the firm and offers the opportunity to lead support staff during busy periods.