Client Experience Specialist

Community Services Group; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Flexible Pay Options

401K with company match

Tuition Assistance

Employee Assistance Program

Job summary

Community Services Group in Lancaster, PA seeks a Client Experience (CX) Ambassador 2 to proactively support clients, external customers, and program partners, ensuring a positive experience from intake through service delivery. The role emphasizes confidentiality, collaboration, and timely problem-solving to maximize client and staff satisfaction.

This full-time position uses the Electronic Health Record for accurate clinical, fiscal, and administrative data, with a schedule Monday–Friday and a

Qualifications

• Bachelor's Degree; OR 4 years of experience in a hospital or healthcare office environment; OR an equivalent combination of education and experience.
• Able to multitask and manage multiple duties throughout the day.
• Able to work flexible hours as needed.

Responsibilities

• Promote excellence by providing extraordinary customer service to both internal and external customers.
• Protects clients' rights by maintaining confidentiality of personal and financial information.
• Complete new referrals into services including entry into the Electronic Health Record and completion of initial paperwork.
• Manage client day of service administrative experience from the initial contact through service delivery to completion of services.
• Manage client authorizations to ensure clients experience no disruption of service and no claim denials for unauthorized services.
• Proactively prepares for upcoming client appointments and services to ensure excellent client experience on the day of service.
• Collaborates and communicates with internal programs to ensure a cohesive and consistent experience for clients.
• Identifies and solves claim payment issues by collaborating and communicating with clients, payers, and program partners to achieve excellent client experiences.
• Adjusts schedules to provide coverage for duties required to support programs.
• Ability to exhibit good judgment and proactively anticipate obstacles or potential issues and address them prior to becoming problems.

Education

Bachelor's Degree

Job description

Community Services Group in Lancaster, PA seeks a Client Experience (CX) Ambassador 2 to proactively support clients, external customers, and program partners, ensuring a positive experience from intake through service delivery. The role emphasizes confidentiality, collaboration, and timely problem-solving to maximize client and staff satisfaction.

This full-time position uses the Electronic Health Record for accurate clinical, fiscal, and administrative data, with a schedule Monday–Friday and a