Customer Experience Specialist - Frontline Support

Axis Global; Dallas (TX); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Axis Global is seeking a Customer Service Representative to be the frontline connector between our clients and the brands we represent. You will deliver exceptional customer experiences, resolve inquiries, and support sales initiatives through clear communication and problem solving.

This role thrives in a fast-paced, people-first environment and offers the opportunity to impact client satisfaction by maintaining records, collaborating with sales, and upholding brand integrity.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused mindset with attention to detail.
• Ability to adapt quickly in a team-driven environment.
• Previous customer service experience is a plus but not required.

Responsibilities

• Provide professional, solutions-oriented support to customers
• Address product questions, service concerns, and account inquiries
• Maintain accurate customer records and documentation
• Collaborate with sales and management teams to ensure client satisfaction
• Represent Axis Global’s brand values with integrity and consistency
• Identify opportunities to improve customer experience and retention

Skills

Communication skills

Interpersonal skills

Detail oriented

Team collaboration

Learning mindset

Job description

Axis Global is seeking a Customer Service Representative to be the frontline connector between our clients and the brands we represent. You will deliver exceptional customer experiences, resolve inquiries, and support sales initiatives through clear communication and problem solving.

This role thrives in a fast-paced, people-first environment and offers the opportunity to impact client satisfaction by maintaining records, collaborating with sales, and upholding brand integrity.