HOA Client Experience Specialist

Keystone Pacific Property Management; Aurora (CO); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Balance

Career Growth

Mentorship from HOA leaders

Cell Phone stipend

Mileage reimbursement

Medical coverage

Dental coverage

Vision coverage

Flexible Spending Account

Pet Insurance

Legal plan

Life Insurance

AD&D Insurance

Short-Term Disability

Employee Assistance Program

401(k) match

Paid Time Off

12 Paid Holidays

Job summary

Keystone Pacific Property Management, LLC is seeking a CX Associate to deliver exceptional client experiences for the Client Experience Center (CXC). You will handle telephone coverage, respond to service requests, and complete administrative duties while supporting at least one trained skill area (General Community, Architectural, Escrow, or Billing).

Onsite role with regular hours and a customer-focused team.

Qualifications

• Excellent customer service skills.
• Ability to respond in an urgent manner, close the loop, and be an ambassador for the company.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism and demeanor at all times.
• Ability to manage challenging client interactions in an effective manner.
• Demonstrate effective verbal and written communication and listening skills.
• Demonstrate strong problem-solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers and clients.
• Excellent interpersonal skills.
• Verifiable references.
• Able to pass a background check.

Responsibilities

• Responds to routine customer service requests (phone, email, chat) in a timely manner for assigned skills.
• Initiates service requests per procedures and enter information in appropriate system(s), e.g. CCaaS and HOA management software.
• Follows up on assigned interactions.
• Completes assigned administrative duties.
• Suggests updates to knowledge content.
• Practices and adheres to Keystone's Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Skills

Customer service

Communication

Problem solving

Organization

Multitasking

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

Microsoft Word

Outlook

Excel

Job description

Keystone Pacific Property Management, LLC is seeking a CX Associate to deliver exceptional client experiences for the Client Experience Center (CXC). You will handle telephone coverage, respond to service requests, and complete administrative duties while supporting at least one trained skill area (General Community, Architectural, Escrow, or Billing).

Onsite role with regular hours and a customer-focused team.