Client Experience Specialist: Front Desk & Admin

Centerstone; Alton (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision

403b retirement plan

Paid time off and holidays

AD&D Insurance

Employee Resource Groups

Continuing education opportunities

Employee Assistance Program

Job summary

Centerstone seeks an administrative support professional to handle front desk duties, respond to inquiries, and provide excellent customer service in a healthcare setting. You will greet clients, schedule appointments, and enter client information into an automated system, while performing typing, copying, filing and data entry tasks.

This full-time role requires a high school diploma, strong communication, confidentiality, and problem-solving skills; a medical office background is preferred.

Qualifications

• High school diploma or equivalent.
• Typing speed of 50–55 wpm required.
• Three years of customer or administrative support experience preferred.
• Two years of medical office experience preferred.

Responsibilities

• Respond to inquiries via phone, mail, or in person.
• Provide front desk coverage, greet clients and visitors.
• Schedule appointments and enter client information into automated system.
• Perform typing, copying, filing and data entry tasks.
• Maintain confidentiality and deliver excellent customer service.

Skills

Customer service

Typing 50-55 wpm

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Automated system

Job description

Centerstone seeks an administrative support professional to handle front desk duties, respond to inquiries, and provide excellent customer service in a healthcare setting. You will greet clients, schedule appointments, and enter client information into an automated system, while performing typing, copying, filing and data entry tasks.

This full-time role requires a high school diploma, strong communication, confidentiality, and problem-solving skills; a medical office background is preferred.