Customer Exp Specialist

Centerstone; Alton (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision

403b retirement plan

Paid time off and holidays

AD&D Insurance

Employee Resource Groups

Continuing education opportunities

Employee Assistance Program

Job summary

Centerstone seeks an administrative support professional to handle front desk duties, respond to inquiries, and provide excellent customer service in a healthcare setting. You will greet clients, schedule appointments, and enter client information into an automated system, while performing typing, copying, filing and data entry tasks.

This full-time role requires a high school diploma, strong communication, confidentiality, and problem-solving skills; a medical office background is preferred.

Qualifications

• High school diploma or equivalent.
• Typing speed of 50–55 wpm required.
• Three years of customer or administrative support experience preferred.
• Two years of medical office experience preferred.

Responsibilities

• Respond to inquiries via phone, mail, or in person.
• Provide front desk coverage, greet clients and visitors.
• Schedule appointments and enter client information into automated system.
• Perform typing, copying, filing and data entry tasks.
• Maintain confidentiality and deliver excellent customer service.

Skills

Customer service

Typing 50-55 wpm

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Automated system

Job description

SUMMARY OF POSITION

Responds to inquiries received through phone, mail and/or face-to-face contact with clients about services. Responsible for providing support to the organization including providing excellent customer service, typing, copying, filing, data entry and other administrative duties. Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides excellent customer experience; complies with the rules and regulations of organizations to which we are accountable.
• Consistently returns phone calls and e-mails within 24 hours and updates voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.
• Administrative duties such as: typing, copying, filing, and data entry.
• Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.
• Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces excellent customer experience.
• Attends meetings as assigned.
• Participates on committees as assigned.
• Maintains appropriate communication with other employees and work as an effective member of the customer experience team.
• Meets and maintains applicable trainings that are a requirement of Centerstone.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Knowledge of guidelines for confidentiality
• Skill in customer service techniques
• Skill in problem-solving

QUALIFICATIONS

• Education Level High school diploma or equivalent
• Years of Experience Ability to type 50-55 words per minute required
• Three years customer or administrative support experience to a team or multiple individuals strongly preferred.
• Two years of experience in a medical office setting preferred.

PHYSICAL REQUIREMENTS

• Standing – 20%
• Sitting – 80%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

PAY RANGE

Time Type: Full time Pay Range: $14.25--$20.00

BENEFITS

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children's services and employee assistance programs. Centerstone's Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone's Foundation secures philanthropic resources to support the work and mission of delivering care that changes people's lives.