Client Experience Specialist - Front Desk

New Country Motor Car Group; Village of Great Neck (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

New Country Motor Car Group in Great Neck is seeking a Client Experience Specialist to deliver a welcoming, high‑end first impression at the front desk. You’ll greet guests, answer calls, direct clients, and keep the reception area polished while supporting showroom operations.

Collaborate with sales and service teams to ensure a smooth customer journey, refresh lounges, assist with daily tasks, and contribute to a positive, team‑oriented environment.

Qualifications

• Customer service or hospitality experience required.
• Professional appearance and communication skills.
• Organized with strong attention to detail.

Responsibilities

• Greet guests promptly with a warm, professional approach.
• Answer and manage incoming calls.
• Direct clients to the appropriate department or team member.
• Maintain a clean, organized, and polished front desk area at all times.
• Support showroom hospitality and lounge areas as needed.

Skills

Customer service

Hospitality

Organization

Multitasking

Teamwork

Job description

Are you someone who takes pride in creating a great first impression? We’re looking for a professional, organized, and customer-focused individual to join our team as a Client Experience Specialist. This role is essential to delivering the level of hospitality and attention to detail our guests expect. This position goes beyond a traditional front desk role—you’ll play a key part in keeping the dealership running smoothly while ensuring every guest feels welcomed and taken care of.

What You’ll Do

Guest Experience & Front Desk

• Greet every guest promptly with a warm, professional approach
• Answer and manage incoming calls efficiently and accurately
• Direct clients to the appropriate department or team member
• Maintain a clean, organized, and polished front desk area at all times

Hospitality & Showroom Experience

• Maintain and refresh the guest lounge and coffee/snack areas throughout the day
• Ensure all hospitality areas are clean, stocked, and presentable
• Help create a comfortable, high-end environment for every visitor

Administrative Support

• Assist with daily operational tasks across departments
• Accurately log and track key dealership items and activity
• Support internal systems and basic data entry tasks

Team Support

• Work closely with sales and service teams to help ensure a smooth customer experience
• Assist with follow-ups and internal communication when needed

What We’re Looking For

• Strong customer service or hospitality experience (retail, restaurant, hotel, etc.)
• Professional appearance and communication skills
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mindset

Why This Role is a Great Opportunity

• Be the face of a luxury, customer-focused dealership
• Gain experience across multiple departments (sales, service, operations)
• Clear path for growth within the organization
• Stable schedule and supportive team environment

Pay Rate: $20/hour - $22/hour

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.