Customer Service Agent

Kahlig Auto Group; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement plans

Paid time off

Professional development

Job summary

Kahlig Auto Group is seeking a Customer Service Specialist to be the friendly frontline in the service department, handling appointments, check-ins, and follow-ups with a focus on a smooth, positive customer experience. You will coordinate with service technicians to explain options and timelines, and you will maintain accurate service records in the dealership system.

The role offers both full-time and part-time schedules, competitive pay, benefits, and opportunities for growth in a

Qualifications

• Minimum high school diploma or equivalent required.
• Proven experience in customer service, preferably in automotive retail.
• Excellent communication and interpersonal skills; ability to build rapport with customers.
• Strong problem-solving and organizational abilities in a fast-paced environment.

Responsibilities

• Pre-Appointment Engagement: handle requests by phone, email or in-person and schedule appointments; provide information on services, pricing, and timelines; follow up to confirm details and send reminders.
• During Service Experience: greet customers, manage check-in, explain timelines, and address questions; offer amenities to improve the waiting experience.
• Post-Service Follow-Up: conduct follow-up calls/emails for feedback; resolve issues with service team; promote additional services as needed.
• Record Keeping: document customer interactions and service details in the dealership system; maintain organized follow-ups and reminders.
• Collaboration and Teamwork: coordinate with service technicians and staff; share feedback and pursue improvements.

Skills

Customer service

Communication

Multitasking

Empathy

Relationship building

Dealership software

Education

High school diploma or equivalent

Tools

Dealership management software

Job description

Job Summary:
We are looking for a dedicated and motivated Customer Service Specialist to join our dealership team. We offer Full-Time and Part-Time positions. This role is focused on providing exceptional customer service throughout the entire vehicle service process. From the moment a customer schedules their appointment to the follow-up after their vehicle has been serviced, you will be the primary point of contact, ensuring a seamless and positive experience for every customer.

Key Responsibilities:

1. Pre-Appointment Engagement:

   • Handle incoming appointment requests via phone, email, and in-person, ensuring timely and accurate scheduling.
   • Provide detailed information about service options, pricing, and expected service times to help customers make informed decisions.
   • Follow up with customers prior to their appointment to confirm details and address any questions or concerns.
   • Send reminders and relevant information about the upcoming service appointment.

2. During Service Experience:

   • Greet customers upon arrival and assist with the check-in process.
   • Clearly communicate service timelines and potential delays, keeping customers informed throughout their visit.
   • Offer complimentary amenities, such as refreshments and waiting areas, to enhance the customer experience while they wait.
   • Address customer inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.

3. Post-Service Follow-Up:

   • Conduct follow-up calls or emails to gather feedback on the service experience, ensuring customer satisfaction.
   • Resolve any post-service issues or concerns promptly, working with the service team as needed.
   • Provide information on additional services or maintenance recommendations based on vehicle condition and customer needs.
   • Maintain relationships with customers for future service needs and promote loyalty through effective communication strategies.

4. Record Keeping:

   • Accurately document customer interactions, service details, and feedback in the dealership management system.
   • Maintain an organized and up-to-date system for customer follow-ups and appointment reminders.

5. Collaboration and Teamwork:

   • Work closely with service technicians and other staff to coordinate customer service activities.
   • Participate in team meetings to share customer feedback and identify areas for improvement in service delivery.

Qualifications:

• High school diploma or equivalent; additional education in customer service or business is a plus.
• Proven experience in a customer service role, preferably in an automotive dealership or related industry.
• Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficient in using computer systems and dealership management software.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement.
• A positive work environment committed to customer satisfaction.

[Dealership Name] is an equal-opportunity employer, and we welcome candidates from all backgrounds to apply.