Client Experience Specialist - Flexible Schedule & Growth

Swanson Agency; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Opportunity for advancement

Training & development

Vision insurance

Company parties

Flexible schedule

Health insurance

401(k) matching

Job summary

Swanson Agency in Gilbert, AZ seeks a Customer Relations Representative to deliver exceptional client experiences for a State Farm Agent team. You will resolve inquiries, coordinate with colleagues, and anticipate community needs while maintaining accurate client records.

The role emphasizes strong communication, problem-solving, and courteous customer service within a supportive agency culture that values advancement and comprehensive benefits.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Generate exceptional client experiences to help grow the agency.
• Resolve customer inquiries with attention to detail.
• Coordinate with other agency team members to ensure customer satisfaction.
• Maintain client records and assist with retention strategies.

Skills

Communication

Problem-solving

Customer service

Job description

Swanson Agency in Gilbert, AZ seeks a Customer Relations Representative to deliver exceptional client experiences for a State Farm Agent team. You will resolve inquiries, coordinate with colleagues, and anticipate community needs while maintaining accurate client records.

The role emphasizes strong communication, problem-solving, and courteous customer service within a supportive agency culture that values advancement and comprehensive benefits.