Senior Client Experience Specialist - HOA & Hybrid Role

Keystone Pacific Property Management; Los Angeles (CA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Hybrid and Flexible working

Medical (HMO and PPO)

Dental

Vision

401(k) Retirement Plan with Company %

Paid Time Off

Job summary

Keystone Pacific Property Management, LLC is seeking a Senior CX Associate to deliver exceptional client service for the Client Experience Center (CXC). This role covers phone, email, and chat support, with administrative duties and multi-skill coverage across General Community, Compliance, Front Desk, Architectural, and Billing.

Hybrid work options accompany a focus on timely, high-quality service. The position emphasizes professional communication, reliable transportation to communities, and

Qualifications

• Must possess a valid Driver's License and maintain a clean DMV record.
• Reliable transportation and ability to drive to communities.
• Excellent customer service skills.
• Ability to respond in an urgent manner, close the loop, and be an ambassador for the company.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism and demeanor at all times.
• Demonstrate effective verbal and written communication and listening skills.
• Demonstrate strong problem-solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers and clients.
• Excellent interpersonal skills.
• Verifiable references.
• Able to pass a background check.

Responsibilities

• Responds to routine customer services requests (phone, email, chat) in a timely manner for assigned skills
• Initiates service requests per procedures and enters information in appropriate system(s), e.g. CCaaS (Contact Center as a Service) and HOA management software.
• Initiates service requests per procedures and enters information in appropriate system(s)
• Follows up on assigned interactions
• Completes assigned administrative duties
• Suggests updates of knowledge content
• Practices and adheres to Keystone's Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Skills

Customer service

Verbal and written communication

Problem solving

Organizational skills

Interpersonal skills

Teamwork

Time management

Professional demeanor

Education

High School Diploma or GED

Bachelor’s Degree preferred

Tools

Word

Outlook

Excel

Job description

Keystone Pacific Property Management, LLC is seeking a Senior CX Associate to deliver exceptional client service for the Client Experience Center (CXC). This role covers phone, email, and chat support, with administrative duties and multi-skill coverage across General Community, Compliance, Front Desk, Architectural, and Billing.

Hybrid work options accompany a focus on timely, high-quality service. The position emphasizes professional communication, reliable transportation to communities, and