Client Experience Specialist - Banking

Park State Bank; Grand Rapids (MN); On-site; USD 36,000 - 52,000; Full time

Job summary

Park State Bank is seeking a Client Service Specialist to serve as a trusted advisor, handling account management, product inquiries, and financial guidance. You will deliver exceptional service, maintain confidentiality, and support transactions across branches in a fast-paced retail banking environment.

Ideal candidates have 1–2 years in customer-facing roles, strong communication skills, and a solid understanding of banking products.

Qualifications

• Minimum high school diploma or equivalent with 1–2 years in customer-facing role, banking preferred.
• Strong interpersonal and written/verbal communication, with attention to detail.
• Familiarity with retail software systems and POS terminals; ability to learn bank tech quickly.

Responsibilities

• Provide high-touch client service and respond to inquiries via in-person, phone, or email.
• Assist with account openings, updates, closures, and general inquiries.
• Understand and explain Park State Bank products to clients; cross-sell where appropriate.
• Handle deposits, withdrawals, and transfers accurately and efficiently.
• Offer basic financial guidance and budgeting tips to clients.

Skills

Customer service

Communication

Banking knowledge

Problem solving

Multi-tasking

Education

High school diploma

Tools

Retail software

POS terminals

Job description

Park State Bank is seeking a Client Service Specialist to serve as a trusted advisor, handling account management, product inquiries, and financial guidance. You will deliver exceptional service, maintain confidentiality, and support transactions across branches in a fast-paced retail banking environment.

Ideal candidates have 1–2 years in customer-facing roles, strong communication skills, and a solid understanding of banking products.