Client Experience Specialist

PNC

Missouri City (TX)

On-site

USD 35,000 - 50,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC is seeking a Client Experience Associate based in Missouri City, TX. The role focuses on delivering a superior customer experience, educating customers on banking options, and identifying opportunities to grow wallet share.

This is an in-office position requiring engagement with customers to drive loyalty and balance in financial wellbeing. The role emphasizes in-person relationship-building, referrals to branch staff, and adherence to branch procedures while leveraging technology to assist

Qualifications

No bachelor’s degree required; related experience or certifications may be considered.
Experience in customer service or sales is a plus.
Office-based role in Missouri City, TX with in-person interactions.

Responsibilities

Delivers a unique customer experience to improve financial wellbeing and loyalty. Processes customer interactions and educates on alternatives.
Identifies opportunities through conversations and refers to branch staff.
Performs lobby engagement to connect with customers and showcase PNC products.
Applies product and procedural knowledge to solve customer problems.
Adheres to policies and ensures teller/branch operations are efficient and accurate.
Supports proactive sales conversations to elevate client loyalty.