Branch Customer Experience Specialist

PNC; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision options

Life insurance

401(k) with match

Educational assistance

Job summary

PNC is seeking a Client Experience Associate at the Chisholm Trail branch in Fort Worth, TX. This role focuses on delivering a superior customer experience and educating customers on banking options to improve financial wellbeing.

The position emphasizes in-office collaboration, adherence to policies, and proactive customer engagement to grow loyalty and share of wallet within the branch banking team.

Qualifications

• No university degree required; related experience or product knowledge may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Job description

PNC is seeking a Client Experience Associate at the Chisholm Trail branch in Fort Worth, TX. This role focuses on delivering a superior customer experience and educating customers on banking options to improve financial wellbeing.

The position emphasizes in-office collaboration, adherence to policies, and proactive customer engagement to grow loyalty and share of wallet within the branch banking team.