IT Services Help Desk Technician - Part Time

NerdsToGo Bellevue WA; Chicago (IL); On-site; USD 34,440 - 41,328; Part time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

NerdsToGo is seeking a part-time IT Services Technician to join our team, working 20-30 hours per week during business hours. This role focuses on delivering high-quality customer service and technical support for residential and small business customers.

The technician must work independently and manage a variety of technical tasks. Responsibilities include in-store, phone, and on-site consultations, PC/Mac maintenance, Microsoft 365 administration, data recovery, software upgrades, network

Qualifications

• Associate's degree in a technology-related field, or equivalent experience.
• Minimum of 2 years of experience providing technical support.
• Knowledge of PC troubleshooting and repair.
• Strong communication and customer service skills.
• Familiarity with Windows OS and experience with Mac and Apple products.
• Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook).
• Valid driver's license and clean driving record.

Responsibilities

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Perform PC and Mac hardware and software troubleshooting, repair, and maintenance.
• Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration.
• Execute data recovery and loss prevention tasks.
• Upgrade and install software, ensuring compatibility and optimal performance.
• Perform network installation and maintenance (wired, wireless, LAN, WAN).
• Manage virus protection and Spyware/Adware removal.
• Enhance security solutions for home and small business technology.
• Deliver one-on-one training for customers on various technology topics.
• Collaborate with Senior Technicians, seeking guidance and support when needed.

Skills

Strong communication

PC troubleshooting

Windows/mac experience

Office suite knowledge

Customer service

Education

Associate degree or equivalent experience

Job description

Company Overview

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  

Company Overview

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Job Summary

We are seeking a part-time IT Services Technician to join our team, working 20-30 hours per week during business hours. This role will focus on providing high-quality customer service and technical support to our residential and small business customers. The technician will have the ability to work independently and be capable of managing a variety of technical tasks and responsibilities.

Responsibilities

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform PC and Mac hardware and software troubleshooting, repair, and maintenance
• Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration
• Execute data recovery and loss prevention tasks
• Upgrade and install software, ensuring compatibility and optimal performance
• Perform network installation and maintenance (wired, wireless, LAN, WAN)
• Manage virus protection and Spyware/Adware removal
• Enhance security solutions for home and small business technology
• Deliver one-on-one training for customers on various technology topics
• Collaborate with Senior Technicians, seeking guidance and support when needed
  
  

Qualifications

• Associate's degree in a technology-related field, or equivalent experience
• Minimum of 2 years of experience providing technical support
• Knowledge of PC troubleshooting and repair
• Strong communication and customer service skills
• Familiarity with Windows OS and experience with Mac and Apple products
• Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook)
• Valid driver's license and clean driving record
  
  

Preferred

• Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
• A+, Network+, or other relevant certifications
  
  

Benefits/Perks

• Opportunity to join an incredible company that values people and results
• Make a significant contribution to our history-making journey
• Be a part of a supportive and caring team that prioritizes learning and growth
• Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity
• Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field
  
  

Compensation: $25.00 - $30.00 per hour

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.

JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.

NOW HIRING!

We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.