Technology Expert

NerdsToGo Bellevue WA; McLean (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company car

Employee discounts

Health insurance

Paid time off

Parental leave

Training & development

Job summary

NerdsToGo is seeking an IT service professional to perform desktop configurations, installations, upgrades, and proactive remote monitoring for business systems. The Nerd must have a strong field service background, solid technical skills, and excellent communication to grow with a fast-moving team.

The role involves on-site support for Windows and Apple hardware, network setup and maintenance, data protection, and training. A customer-first mindset is essential as the company expands nationwide.

Qualifications

• 3-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments.
• Strong PC troubleshooting and repair skills (hardware & software/OS).
• Proven customer-oriented, professional work ethic and good communication skills.

Responsibilities

• Onsite computer solutions for Windows-based PCs and Apple computers.
• Network installation and maintenance (wired, wireless, LAN, WAN, DNS, DHCP, TCP/IP).
• Data recovery and loss prevention.
• Virus protection and Spyware/Adware removal.
• System repair and upgrades.
• One-on-one training.
• Server deployment utilizing Cloud Infrastructure.

Skills

Windows PC troubleshooting

Networking

Customer service

Valid driver's license

Managed Services

Job description

Company Overview

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more!

Benefits

• 401(k)


• 401(k) matching


• Company car


• Employee discounts


• Health insurance


• Paid time off


• Parental leave


• Training & development

Job Summary

The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.

Responsibilities

• Onsite computer solutions for Windows-based PCs and Apple computers


• Offer solutions such as hardware upgrades and remote monitoring to Business customers


• Network installation and maintenance (wired, wireless, LAN, WAN, DNS, DHCP, TCP/IP)


• Network and system optimizations for Small to Medium-Sized Businesses


• Data recovery and loss prevention


• Virus protection and Spyware/Adware removal


• Computer security enhancement


• PC Hardware and software fault isolation and repair


• System repair and upgrades


• Software upgrade and installation


• One-on-one training


• Server deployment utilizing Cloud Infrastructure


• Domain Configuration with hybrid and on-premise Active Directory


• Desire to implement automation to improve business processes

Qualifications

• 3-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments


• Managed Services experience is a huge plus!


• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS


• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)


• Proficiency with peer-to-peer and client/server network configurations and troubleshooting


• Professional, high-energy, customer-oriented work ethic


• Valid driver’s license and a clean driving record


• Must be willing to submit to mandatory background check

Benefits/Perks

• Great culture with a customer-first mentality


• Startup opportunity to help build a national brand


• Access to fully branded Nerd Van


• Opportunity to be a part of a growing brand! (Voted the ChamberALX's Rising Star of the Year at the 2021 Best in Business Awards and recognized as The Zebra's Reader Choice awardee for IT solutions for 2021)


• New challenges daily supporting small business owners who value a clean, reliable IT infrastructure


• Overtime available (all hours in excess of 40 hours per week)

Compensation: $60,000.00 - $75,000.00 per year

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.

JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.

NOW HIRING!

We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.