Customer Experience Specialist

NerdsToGo Bellevue WA; Swarthmore (Delaware County); On-site; USD 11,020 - 19,286; Full time

Benefits offered by this job

Great culture

Access to branded Nerd Van

Growing brand

Job summary

NerdsToGo is seeking a Customer Specialist to be the first point of contact for customers and help introduce them to our services. You will support daily store operations, assist with basic bookkeeping, and manage service calls to ensure customer satisfaction.

This role offers a dynamic, customer-focused environment with opportunities to grow within a fast-growing brand. The position pays hourly wages between $8.00 and $14.00 and emphasizes a friendly, proactive approach.

Qualifications

• Customer service experience is essential.
• Office management knowledge is a plus.
• Some experience in sales and marketing is desired.

Responsibilities

• Provide exceptional customer service to each customer.
• Answer inbound calls from marketing and advertising.
• Conduct outbound marketing and community outreach.
• Assist with basic bookkeeping.
• Schedule service calls using field service software.

Skills

People-oriented

Office management

Sales and marketing

Inventory management

Job description

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Our Nerds happily provide onsite service at the customer’s location or customers can drop by our service center.

Job Summary

The Customer Specialist is often the first point of contact for customers and plays an important role in introducing customers to the NerdsToGo brand and the services we offer. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will assist in daily operations within the NerdsToGo store, including customer satisfaction, basic bookkeeping, and service call management.

Responsibilities

• Provide exceptional customer service to every customer
• Answer inbound calls generated from our marketing and advertising activities
• Conduct outbound marketing, guerilla marketing, community outreach activities
• Assist with basic bookkeeping activities
• Schedule service calls using our field service management software

Qualifications

• People-oriented, with the mindset that the customer is always right
• Office management experience a plus
• Some experience in sales and marketing desired
• Assist manager with inventory activities

Benefits/Perks

• Great culture
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!

Compensation: $8.00 - $14.00 per hour

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.

JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.