NerdsToGo Senior IT Technician

NerdsToGo Bellevue WA; Town of Florida (NY); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Healthcare

Company car

Free food & snacks

Paid time off

Training & development

Opportunity for advancement

Commission opportunity

Job summary

NerdsToGo is seeking a Level 2/3 Senior Technician to join our team in delivering advanced technical support and managing complex projects for residential and small business clients across the country.

The Senior Technician will lead tasks in managed services, execute projects independently, and guide Level 1 technicians while maintaining high standards of service and customer satisfaction.

Qualifications

• Bachelor's or associate degree in a technology-related field or equivalent experience.
• Minimum of 3 years of experience providing technical support, preferably in a managed services environment.
• A+ certification or strong PC troubleshooting skills.
• Proficiency with routers, firewalls, TCP/IP, WAPs, wireless devices.
• Ability to convey IT value and make sales recommendations to customers.
• In-depth knowledge of Windows OS, Windows Server; Mac experience is a plus.
• Familiarity with Office suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication and customer service skills.
• Valid driver’s license and clean driving record.

Responsibilities

• Consult with customers in-store, over the phone, and on-site to provide advanced solutions.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Perform advanced PC hardware and software troubleshooting, repair, and maintenance.
• Execute data recovery, loss prevention, and advanced network installation tasks.
• Administer Microsoft 365 environments, including user management and security settings.
• Manage Active Directory and Azure AD environments.
• Work with cloud providers such as Azure, AWS, and Google Cloud to support customer solutions.
• Plan and execute productivity suite migrations with minimal downtime.
• Scope, design, and implement LAN, WAN, and wireless network infrastructures.
• Conduct security and risk assessments for client environments.
• Utilize PSA and RMM tools to monitor, manage, and resolve alerts.
• Collaborate with Level 1 Technicians to provide guidance.

Skills

A+ Certification

Windows OS

Networking

Microsoft 365

Active Directory

Azure AD

Office Suite

Communication

Driver's license

Education

Associate's or Bachelor's degree in technology or related field

Tools

ConnectWise PSA

RMM tools

Azure

AWS

Google Cloud

Job description

Benefits

• Healthcare
• Company car
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Who we are

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Who I am

My name is Mark, and I\'m the owner of NerdsToGo here in Jacksonville Beach! I got my start in the technology world by working at Apple, and have spent the past decade building startups. The stars aligned, and I\'ve been able to begin my dream of starting a company! In my free time I can be found walking on the beach with my family, traveling the world, listening to music of all genres, cuddling with my orange tabby cat, or getting way too invested in a video game. Hopefully we can build something impactful and mutually profitable together!

Job Summary

We are seeking a Level 2/3 technician (Senior Technician) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Senior Technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

Responsibilities And Duties

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform advanced PC hardware and software troubleshooting, repair, and maintenance
• Execute data recovery, loss prevention, and advanced network installation tasks
• Administer Microsoft 365 environments, including user management, security settings, and application configuration
• Manage and maintain Active Directory and Azure AD environments
• Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
• Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
• Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
• Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
• Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
• Collaborate with Level 1 Nerds (Technicians), providing guidance and support when needed

Qualifications

• Associate\'s or Bachelor\'s degree in a technology-related field, or equivalent experience
• Minimum of 3 years of experience providing technical support, preferably in a managed services environment
• Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
• Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
• Comfortable conveying the value of IT services, and making sales recommendations to customers
• In-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple products
• Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook)
• Strong communication and customer service skills
• Valid driver\'s license and clean driving record

Preferred

• Experience in a managed services environment
• Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
• Linux + Mac Experience
• Familiarity using ConnectWise PSA

Physical Demands

Reasonable accommodations can be made for individuals with disabilities

• Mobility: Moving around the office, standing, walking, bending, and reaching.
• Lifting and Carrying: Handling IT equipment up to 50 lbs, using proper lifting techniques.
• Dexterity: Managing cables, assembling hardware, and performing repairs.
• Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.
• Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.
• Driving: Traveling between client sites with a valid driver\'s license using a company-owned vehicle.

Why You\'ll Love It Here

• Opportunity to join an incredible company that values people and results
• Make a significant contribution to our history-making journey; we\'re just getting started
• Be a part of a supportive and caring team that prioritizes learning and growth
• Competitive benefits, including healthcare, vacation, paid holidays, and commission opportunity
• Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field

Compensation: $25.00 - $30.00 per hour

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.

JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you\’ve come to the right place.

NOW HIRING!

We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.