Client Experience Specialist

Pilot Property Management, Inc.; Carlsbad (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Balance

Opportunities for career growth

Training and mentorship from leaders

Cell Phone Stipend

Mileage Reimbursement

Medical, Dental, and Vision

401(k) Retirement plan with Company

Paid Time Off (PTO)

12 Paid Holidays

Job summary

Keystone Pacific Property Management, LLC is a prestigious community management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho.

The CX Associate role focuses on delivering exceptional customer service for the Client Experience Center (CXC) and handling inquiries via phone, email, and chat, while supporting at least one trained skill area such as General Community, Architectural, Escrow, or Billing.

Qualifications

• Excellent customer service skills.
• Ability to respond in an urgent manner, close the loop, and be an ambassador for the company.
• Ability to work under tight deadlines and consistently meet deadlines.

Responsibilities

• Respond to routine customer service requests (phone, email, chat) in a timely manner for assigned skills.
• Performance of administrative duties.
• Initiates service requests per procedures and enter information in appropriate system(s).
• Follows up on assigned interactions.
• Completes assigned administrative duties.
• Suggests updates to knowledge content.

Skills

Customer service

Urgent response

Deadline-driven

Professional demeanor

Verbal communication

Written communication

Problem-solving

Team collaboration

Organizational skills

Interpersonal skills

Education

Bachelor’s Degree preferred

High School Diploma or GED required

Tools

Word

Outlook

Excel

Job description

Keystone Pacific Property Management, LLC is a prestigious community management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho.

The CX Associate role focuses on delivering exceptional customer service for the Client Experience Center (CXC) and handling inquiries via phone, email, and chat, while supporting at least one trained skill area such as General Community, Architectural, Escrow, or Billing.