Client Experience Specialist

KEYSTONE PACIFIC PROPERTY MANAGEMENT; Carlsbad (CA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Balance

Career growth

Training and mentorship

Cell Phone Stipend

Mileage Reimbursement

Medical, Dental, and Vision

Flexible Spending Account

Pet Insurance

Paid Time Off

12 Paid Holidays

Job summary

Keystone Pacific Property Management, LLC in Irvine, CA, is seeking a Client Experience Associate to deliver exceptional service to our clients via the Client Experience Center. You will handle phone coverage, respond to requests, and perform administrative duties while supporting at least one trained area such as General Community, Architectural, Escrow, or Billing.

Join a Great Place to Work-certified firm that values growth, team collaboration, and high standards of service.

Qualifications

• Strong customer service skills and the ability to manage multiple requests.
• Ability to respond urgently, close the loop, and be an ambassador for the company.
• Proficient with MS Office and familiarity with CRM or HOA management software.

Responsibilities

• Respond to routine customer service requests (phone, email, chat) in a timely manner for assigned skills.
• Performance of administrative duties.
• Initiates service requests per procedures and enter information in appropriate system(s).
• Follows up on assigned interactions.
• Maintains keys, gate openers, parking permits, clubhouse rental applications, etc.

Skills

Customer service

Urgent response

Communication

Problem solving

Time management

Teamwork

Education

Bachelor’s degree preferred

High School Diploma or GED required

Tools

Word

Outlook

Excel

Job description

Keystone Pacific Property Management, LLC in Irvine, CA, is seeking a Client Experience Associate to deliver exceptional service to our clients via the Client Experience Center. You will handle phone coverage, respond to requests, and perform administrative duties while supporting at least one trained area such as General Community, Architectural, Escrow, or Billing.

Join a Great Place to Work-certified firm that values growth, team collaboration, and high standards of service.