Client Experience & Spa POS Specialist

Elase; Delaware; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Health, dental and vision insurance

Life insurance

Free and discounted services

Job summary

Elase, a premier aesthetics spa, is hiring a Client Coordinator to support our client experience. You will manage all point-of-sale processes, answer phones, schedule clients, oversee membership sales, and own the appointment lifecycle under the direction of the General Manager.

This full-time, onsite role requires a high school diploma, 2+ years of customer service, and comfort with software such as MS Office and HubSpot (Zenoti preferred).

Qualifications

• High school diploma required; associate degree or above preferred.
• 2+ years of customer service experience required.
• Experience in the aesthetics or beauty industry preferred.

Responsibilities

• Provide best-in-class client service.
• Oversee the full point-of-sale functions in the spa.
• Answer all inbound communication and convert prospective inquiries into consultations.
• Maintain a highly professional work environment and adhere to all internal policies regarding medical privacy and compliance.
• Own the appointment lifecycle for clients including appointment reminders, check-in, cancellations, and rebooking.
• Oversee client membership maintenance including selling, addressing concerns, and being the subject matter expert for our membership model.
• Work directly with the General Manager to ensure sales goals and all key performance indicators are met.
• Create a welcoming environment for all clients, ensuring that our client service standards are met with every interaction.
• Support the spa with administrative and office tasks.
• Perform opening and closing procedures.
• Handle client concerns and escalations professionally; escalating as needed.
• Maintain an understanding of all products and services offered at Elase.
• Report any incidents regarding clients.
• Assist with other duties as assigned by management.

Skills

Customer service

Team player

Communication skills

MS Office

HubSpot

Zenoti

Medical office experience

Education

High school diploma

Associate degree or above

Tools

MS Office

HubSpot

Zenoti

Job description

Elase, a premier aesthetics spa, is hiring a Client Coordinator to support our client experience. You will manage all point-of-sale processes, answer phones, schedule clients, oversee membership sales, and own the appointment lifecycle under the direction of the General Manager.

This full-time, onsite role requires a high school diploma, 2+ years of customer service, and comfort with software such as MS Office and HubSpot (Zenoti preferred).