Healthcare Client Support Specialist

Lever, Inc.; West Des Moines (IA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Telligen is a population health management organization providing clinical, analytical, and technical expertise to support a wide range of partners and programs. We are a 100% employee-owned company focused on improving health and delivering mission-driven solutions.

Telligen is an equal opportunity employer with a commitment to diversity and inclusion. We offer benefits and a culture of ownership and integrity.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or healthcare.
• Experience in mentoring or leadership role.
• Experience in a fast-paced, deadline-driven environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office products.
• Ability to triage issues and multitask; keyboarding 50+ wpm.
• Regular and predictable attendance is essential.

Responsabilités

• Meet contract-specific service levels by partnering with team members and program support.
• Answer inquiries, troubleshoot issues, and schedule/ reschedule assessments.
• Communicate professionally with internal and external customers.
• Provide general office support and data entry as needed.
• Prepare and distribute correspondence per SOPs to meet contract requirements.
• Listen to concerns, analyze information, and confirm customer satisfaction.
• Collaborate with leadership to provide feedback and drive improvement.

Connaissances

Customer service

Leadership

Communication

Microsoft Office

Multitasking

Attendance reliability

Typing speed

Formation

High school diploma

Outils

Outlook

Scheduling software

Description du poste

Telligen is a population health management organization providing clinical, analytical, and technical expertise to support a wide range of partners and programs. We are a 100% employee-owned company focused on improving health and delivering mission-driven solutions.

Telligen is an equal opportunity employer with a commitment to diversity and inclusion. We offer benefits and a culture of ownership and integrity.