Client Service Specialist

Lever, Inc.; West Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Telligen is a population health management organization providing clinical, analytical, and technical expertise to support a wide range of partners and programs. We are a 100% employee-owned company focused on improving health and delivering mission-driven solutions.

Telligen is an equal opportunity employer with a commitment to diversity and inclusion. We offer benefits and a culture of ownership and integrity.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or healthcare.
• Experience in mentoring or leadership role.
• Experience in a fast-paced, deadline-driven environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office products.
• Ability to triage issues and multitask; keyboarding 50+ wpm.
• Regular and predictable attendance is essential.

Responsibilities

• Meet contract-specific service levels by partnering with team members and program support.
• Answer inquiries, troubleshoot issues, and schedule/ reschedule assessments.
• Communicate professionally with internal and external customers.
• Provide general office support and data entry as needed.
• Prepare and distribute correspondence per SOPs to meet contract requirements.
• Listen to concerns, analyze information, and confirm customer satisfaction.
• Collaborate with leadership to provide feedback and drive improvement.

Skills

Customer service

Leadership

Communication

Microsoft Office

Multitasking

Attendance reliability

Typing speed

Education

High school diploma

Tools

Outlook

Scheduling software

Job description

What you'll do:

• You will ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully perform responsibilities as defined by the assigned contract(s).
• Your customer support will include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. You may refer more complex calls to appropriate team members.
• You will demonstrate professionalism through written and verbal communication with both internal and external customers, using multiple communication methods.
• You will provide general office support and may perform data entry into database within specified timeframes.
• You will prepare and distribute applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements.
• You will listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction.
• You will work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.

Requirements

• High school diploma and/or equivalent
• Demonstrated experience working in a customer service or healthcare environment.
• Demonstrated experience working in a mentoring or leadership role.
• Demonstrated experience working in a fast-paced and deadline driven environment.
• Excellent verbal and written communication skills.
• Intermediate PC Skills
• Proficiency in all Microsoft Office products.
• Ability to triage issues and handle multiple tasks at the same time. Keyboarding equivalent 50 words or more per minute.
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.

Preferred Skills/Experience/Certifications

• Experience in a call center environment including inbound and outbound calls at a high volume
• Experience in healthcare or insurance
• Experience using Outlook scheduling/calendars
• Medical terminology experience or experience with coding (ICD/CPT)
• Bilingual skills a plus

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits:

A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership:

As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community:

We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity:

We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity:

We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.

While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to [e-mail]