Client Experience & Solutions Specialist

Priority Dispatch Corp.; Saint Petersburg (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Client Experience Specialist I to manage a designated group of clients and their employees. You will deliver responsive service, analyze needs, coordinate with internal teams, and ensure satisfaction at every touchpoint.

The role requires hands-on client contact, ability to present HRIS demos, and training sessions, with adherence to confidentiality and privacy policies. On-site interaction is common.

Qualifications

• 1–2 years of experience in customer service or account management.
• Experience with computer systems and Microsoft Office.
• Excellent customer service with strong verbal and written communication.
• Strong interpersonal skills and ability to adapt to a fast-paced environment.
• Experience handling confidential information.

Responsibilities

• Serve as the primary contact for an assigned book of business and employees.
• Analyze client requests quickly and coordinate best resolutions.
• Provide employment-related data and reports on time.
• Conduct client training via webinar or on-site demos of HRIS and tools.
• Escalate issues proactively to ensure customer satisfaction.
• Maintain accurate client interactions in Salesforce.
• Adhere to data privacy and confidentiality policies.

Skills

Customer service

Account management

Communication

Salesforce

Education

High school diploma

Bachelor’s or Associate in HR

Tools

HRIS systems

Microsoft Office

Job description

Priority Dispatch Corp. is seeking a Client Experience Specialist I to manage a designated group of clients and their employees. You will deliver responsive service, analyze needs, coordinate with internal teams, and ensure satisfaction at every touchpoint.

The role requires hands-on client contact, ability to present HRIS demos, and training sessions, with adherence to confidentiality and privacy policies. On-site interaction is common.