National Account Service Specialist — Elite Support

Interstate All Battery Center; Urbandale, Northern (IA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Career development opportunities

Bonus structure

Job summary

Interstate Batteries is seeking a National Account Service Specialist to nurture relationships with Distributor Partners, commercial customers, franchisees, and national accounts. You will manage account programs, respond to inquiries, and coordinate with cross-functional teams to ensure top-tier service delivery.

The role emphasizes world-class customer experience, data integrity, and proactive issue resolution, requiring strong communication, analytical, and problem-solving skills along with a

Qualifications

• College degree or equivalent work experience.
• Minimum three (3) years related experience.
• Proficient in MS Office Applications.
• Strong analytical skills to execute root cause analysis.
• Creative problem-solving skills to drive continuous improvement.
• Excellent verbal and written communication skills.
• Detail oriented.
• Team Player.
• Strong ability to prioritize competing priorities under minimal supervision.
• Self-starter and self-disciplined.

Responsibilities

• Develop a deep understanding of each assigned national account's program.
• Foster a dynamic partnership with each Account Manager to effectively support the customers’ program and service delivery expectations.
• Cultivate and maintain strong relationships with key stakeholders (i.e., Distributors, commercial customers, franchisees, national accounts).
• Serve as the primary point of contact for account related inquiries, concerns, and escalations.
• Discern customer needs and objectives to provide efficient solutions and exceed expectations.
• Maintain account-specific notes to document customer programs, deliverables, expectations, and requirements.
• Utilize CSM tool to document all customer interactions.
• Exemplify a World Class brand, a model of Service Excellence and Integrity, all through a Servant’s Heart.
• Ensure timely response and efficient resolution of all inbound inquiries with adherence to current Service Level Agreements (SLAs).
• Monitor open order aging to support customer expectations and engage with Distributors, when required.
• Proactively monitor and assess day-to-day operations to identify areas of improvement.
• Leverage cross-functional partners and leaders to support critical needs and opportunities.
• Serve as the SME on Account Support processes while working cross-functionally with the Distributor Group, Supply Chain, Finance, and other teams to resolve customer issues.
• Understand, monitor, and protect account program settings and their outcomes.
• Maintain accurate master data regarding new Dealer adds, updates, and terminations, and coordinate with Distributors to promote positive customer experiences.
• Monitor and resolve order related issues and errors.

Skills

Analytical skills

Communication skills

Creative problem solving

Detail oriented

Team player

Self-starter

Prioritization

Education

College degree or equivalent work experience

Tools

MS Office

Job description

Interstate Batteries is seeking a National Account Service Specialist to nurture relationships with Distributor Partners, commercial customers, franchisees, and national accounts. You will manage account programs, respond to inquiries, and coordinate with cross-functional teams to ensure top-tier service delivery.

The role emphasizes world-class customer experience, data integrity, and proactive issue resolution, requiring strong communication, analytical, and problem-solving skills along with a