Client Experience & Service Specialist

Susan Lynch - State Farm Agent; Federalsburg (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Job summary

Susan Lynch Insurance and Financial Services is seeking a Customer Service Representative to deliver exceptional customer experiences for State Farm clients. You will handle inquiries, coordinate with the team, and support community members with attentive service.

The role emphasizes accurate record-keeping, timely follow-up, and a customer-first approach to help grow the agency’s insurance and financial services business.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Susan Lynch Insurance and Financial Services is seeking a Customer Service Representative to deliver exceptional customer experiences for State Farm clients. You will handle inquiries, coordinate with the team, and support community members with attentive service.

The role emphasizes accurate record-keeping, timely follow-up, and a customer-first approach to help grow the agency’s insurance and financial services business.