Client Experience & Scheduling Specialist

Mr. Handyman of E. Nashville & Hendersonville; Knoxville (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Holidays

Health Plans

Dental/Vision Plans

Mon-Fri work week

Great work environment

Job summary

Mr. Handyman of E. Nashville & Hendersonville in Knoxville, TN is seeking an Office Professional to join our fast-paced team. You will manage leads, schedule Service Professionals, and guide customers through projects, delivering a wow experience.

The role requires 2+ years in an office setting, strong communication, and proficiency with Office and Excel. Franchise owner is the employer. This is a Monday–Friday position with competitive pay and benefits.

Qualifications

• 2+ years of experience in an office setting.
• Proficient in Office and Excel.
• Strong communication and scheduling skills.

Responsibilities

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

Skills

Lead management

Scheduling

Customer communication

Office software

Organization

Multi-tasking

Problem solving

ServiceTitan

Tools

ServiceTitan

Job description

Mr. Handyman of E. Nashville & Hendersonville in Knoxville, TN is seeking an Office Professional to join our fast-paced team. You will manage leads, schedule Service Professionals, and guide customers through projects, delivering a wow experience.

The role requires 2+ years in an office setting, strong communication, and proficiency with Office and Excel. Franchise owner is the employer. This is a Monday–Friday position with competitive pay and benefits.