Client Experience & Scheduling Specialist

Floyd's Barbershop; Clearwater, Northern (FL, KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Pay up to 15.50 USD/hour

Growth opportunities

Fun environment

Discounts on services and products

Relocation flexibility

Job summary

Floyd's 99 of Tampa Bay is seeking a friendly Client Services Coordinator to join our front desk team. This role supports reservations, greeting clients, and delivering an outstanding customer experience at our Safety Harbor/Clearwater location.

The position offers part-time or full-time hours, with a dynamic, music-inspired salon atmosphere and opportunities for growth within a nationally connected network.

Qualifications

• Previous experience in a customer service role, preferably in the salon or hospitality industry.
• Excellent phone and in-person communication and interpersonal skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficient in using scheduling software, POS systems, and other relevant salon tools.
• Passionate about delivering outstanding customer service and creating a positive atmosphere.
• Flexible availability, including evenings and weekends, as per the demands of the salon.

Responsibilities

• Coordinate all client communications - answer phones, reserve appointments, quote wait times, relay messages to staff.
• Greet customers in a friendly and welcoming way for reservations and check-ins.
• Identify opportunities for upselling retail and additional services.
• Communicate pricing and quotes to clients and relay any changes.
• Assist with Retail management: stock and organize shelves.
• Process transactions accurately in the POS system and handle cash per procedures.
• Maintain a clean, organized front desk and support shop branding standards.
• Follow up with clients to ensure satisfaction and smooth experience.

Skills

Customer service

Communication

Multitasking

Scheduling software

POS systems

Organization

Upselling

Tools

CRM software

Job description

Floyd's 99 of Tampa Bay is seeking a friendly Client Services Coordinator to join our front desk team. This role supports reservations, greeting clients, and delivering an outstanding customer experience at our Safety Harbor/Clearwater location.

The position offers part-time or full-time hours, with a dynamic, music-inspired salon atmosphere and opportunities for growth within a nationally connected network.