Front Desk Pro: Client Care, Reservations & Upsells

Floyd's 99 Barbershop; Clearwater (FL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Discounts on services and products

Growth opportunities

Fun and relaxed environment

National reach relocation

Hourly pay up to $15.50/hour

Job summary

Floyd's 99 Barbershop in Safety Harbor/Clearwater is seeking a friendly Client Services Coordinator to handle front desk operations, bookings, and guest communications. This role requires strong customer service, multitasking, and a welcoming attitude.

We offer hourly pay up to $15.50, opportunities for growth, a fun environment, and employee discounts. Part-time or full-time schedules are available to fit your life and location.

Qualifications

• Previous experience in a customer service role.
• Evening and weekend availability.
• Excellent phone and in-person communication and interpersonal skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficient in using scheduling software, POS systems, and other relevant salon tools.
• Passionate about delivering outstanding customer service and creating a positive atmosphere.
• Flexible availability, including evenings and weekends, as per the demands of the salon.
• Good hygiene and industry appropriate attire.

Responsibilities

• Coordinate all client communications - answer shop phones, make reservations, answer questions regarding services, quote wait times, and take messages for staff.
• Identify and effectively communicate with clients as well as coworkers.
• Identify opportunities for upselling retail & additional services.
• Effectively communicate with the Leadership team.
• Effectively communicate service pricing and price quotes to clients.
• Participate in company initiatives and ongoing promotions.
• Provide a high level of client service for clients & team members.
• Greet customers in a friendly and welcoming way when they call to make a reservation, place their name on the waiting list, or check-in for an appointment.
• Gather client information, including first and last name, phone number and email address, and type of service desired.
• Accurately quote and manage client expectations of wait times.
• Communicate any unexpected changes that may impact the client's experience and suggest a solution.
• Provide a friendly shop environment for clients waiting for their service.
• Educate clients on the flow of the shop - the steps necessary to get into the chair, upsell/recommend any additional services and products to clients.
• Follow up with the client's expectations of their experience.
• Accountable for processing transactions correctly in the POS system.
• Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process.
• Maintain the organization of the front desk. Keep clutter out of sight and front desk items organized.
• Perform cleaning duties throughout shift to ensure company brand standards.
• Responsibilities include: sweeping the shop floor, and for the stylists and barbers between clients, washing windows, dusting, mopping, cleaning the bathroom and break room, and keeping the client waiting area clean and organized.
• Ensure shop equipment and supplies are stocked and organized.
• Assist with Retail management: Stocking and organizing retail shelves and products.

Skills

Customer service

Multitasking

Communication

Organizational skills

Scheduling software

POS systems

Upselling retail

Tools

Scheduling software

POS systems

Job description

Floyd's 99 Barbershop in Safety Harbor/Clearwater is seeking a friendly Client Services Coordinator to handle front desk operations, bookings, and guest communications. This role requires strong customer service, multitasking, and a welcoming attitude.

We offer hourly pay up to $15.50, opportunities for growth, a fun environment, and employee discounts. Part-time or full-time schedules are available to fit your life and location.