Part-Time Front Desk Coordinator: Growth & Perks

Floyd s 99 of Tampa Bay LLC; Saint Petersburg (FL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Hourly pay up to $15/hour

Growth opportunities

Fun and relaxed environment

Discounts on services and products

National reach should you relocate

Job summary

Floyd's 99 of St Pete EDGE District in Saint Petersburg, FL, is seeking a Part Time Front Desk Coordinator. You will handle client communications, reservations, and pricing while delivering friendly service and a smooth experience for guests.

This role requires evenings/weekends and familiarity with scheduling software and POS systems. Responsibilities include greeting customers, managing wait lists, processing transactions, upselling services and products, and maintaining a clean, organized

Qualifications

• Previous experience in a customer service role, preferably in the salon or hospitality industry.
• Evening and weekend availability.
• Excellent phone and in-person communication and interpersonal skills to interact with clients and team members.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficient in using scheduling software, POS systems, and other relevant salon tools.
• Passionate about delivering outstanding customer service and creating a positive atmosphere.
• Flexible availability, including evenings and weekends, as per the demands of the salon.
• Good hygiene and industry appropriate attire.

Responsibilities

• Coordinate all client communications - Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take messages for staff.
• Call clients to inform them if their stylist/barber is running behind on appointment times.
• Identify and effectively communicate with clients as well as coworkers.
• Identify opportunities for upselling retail & additional services.
• Effectively communicate with the Leadership team.
• Effectively communicate service pricing and price quotes to clients.
• Participate in company initiatives and ongoing promotions.
• Provide a high level of client service for clients & team members.
• Greet customers in a friendly and welcoming way when they call to make a reservation or check-in.
• Gather client information and type of service desired.
• Accurately quote and manage client expectations of wait times.
• Communicate any unexpected changes that may impact the client's experience and suggest a solution.
• Provide a friendly shop environment for clients waiting for their service.
• Educate clients on the flow of the shop and upsell/recommend services and products.
• Follow up with the client's expectations of their experience.
• Process transactions in the POS system and follow cash handling procedures.
• Maintain front desk organization and keep clutter out of sight.
• Perform cleaning duties to uphold brand standards.
• Ensure shop equipment and supplies are stocked and organized.
• Assist with Retail management: Stocking and organizing retail shelves and products.

Skills

Customer service

Phone communication

Interpersonal skills

Multitasking

Scheduling software

POS systems

Organizational skills

Flexibility

Tools

Scheduling software

POS systems

Job description

Floyd's 99 of St Pete EDGE District in Saint Petersburg, FL, is seeking a Part Time Front Desk Coordinator. You will handle client communications, reservations, and pricing while delivering friendly service and a smooth experience for guests.

This role requires evenings/weekends and familiarity with scheduling software and POS systems. Responsibilities include greeting customers, managing wait lists, processing transactions, upselling services and products, and maintaining a clean, organized