Part Time Front Desk Coordinator-St. Pete EDGE District

Floyd s 99 of Tampa Bay LLC; Saint Petersburg (FL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Hourly pay up to $15/hour

Growth opportunities

Fun and relaxed environment

Discounts on services and products

National reach should you relocate

Job summary

Floyd's 99 of St Pete EDGE District in Saint Petersburg, FL, is seeking a Part Time Front Desk Coordinator. You will handle client communications, reservations, and pricing while delivering friendly service and a smooth experience for guests.

This role requires evenings/weekends and familiarity with scheduling software and POS systems. Responsibilities include greeting customers, managing wait lists, processing transactions, upselling services and products, and maintaining a clean, organized

Qualifications

• Previous experience in a customer service role, preferably in the salon or hospitality industry.
• Evening and weekend availability.
• Excellent phone and in-person communication and interpersonal skills to interact with clients and team members.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficient in using scheduling software, POS systems, and other relevant salon tools.
• Passionate about delivering outstanding customer service and creating a positive atmosphere.
• Flexible availability, including evenings and weekends, as per the demands of the salon.
• Good hygiene and industry appropriate attire.

Responsibilities

• Coordinate all client communications - Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take messages for staff.
• Call clients to inform them if their stylist/barber is running behind on appointment times.
• Identify and effectively communicate with clients as well as coworkers.
• Identify opportunities for upselling retail & additional services.
• Effectively communicate with the Leadership team.
• Effectively communicate service pricing and price quotes to clients.
• Participate in company initiatives and ongoing promotions.
• Provide a high level of client service for clients & team members.
• Greet customers in a friendly and welcoming way when they call to make a reservation or check-in.
• Gather client information and type of service desired.
• Accurately quote and manage client expectations of wait times.
• Communicate any unexpected changes that may impact the client's experience and suggest a solution.
• Provide a friendly shop environment for clients waiting for their service.
• Educate clients on the flow of the shop and upsell/recommend services and products.
• Follow up with the client's expectations of their experience.
• Process transactions in the POS system and follow cash handling procedures.
• Maintain front desk organization and keep clutter out of sight.
• Perform cleaning duties to uphold brand standards.
• Ensure shop equipment and supplies are stocked and organized.
• Assist with Retail management: Stocking and organizing retail shelves and products.

Skills

Customer service

Phone communication

Interpersonal skills

Multitasking

Scheduling software

POS systems

Organizational skills

Flexibility

Tools

Scheduling software

POS systems

Job description

Part Time Front Desk Coordinator-St. Pete EDGE District

Part Time Floyd's 99 of St Pete EDGE, St Petersburg, FL, US

6 days ago Requisition ID: 1074

Salary Range: $15.00 To $15.50 Hourly

Are you an outgoing, customer-focused, music loving multi-tasker? If so, we would love to have you rocking our front desk!

Floyd's 99, a well-established, rapidly growing music inspired barbershop for everyone, is seeking a highly motivated and organized individual to join our team as a part-time Client Services Coordinator at our St. Pete EDGE District location.

As a Client Services Coordinator, you will be responsible for providing exceptional customer service, coordinating appointments, and ensuring a smooth and enjoyable experience for our clients.

What's in it for you?

• Hourly pay up to $15/hour
• Ongoing opportunity for growth
• Fun and relaxed environment where individuality is embraced
• Discounts on services and products
• National reach should you ever want or need to relocate

Responsibilities:

• Coordinate all client communications- Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff. Call clients to inform them if their stylist/barber is running behind on appointment or reservation times. Feel empowered to say yes to accommodate all client demands.
• Identify and effectively communicate with clients as well as coworkers
• Identify opportunities for upselling retail & additional services
• Effectively communicate with the Leadership team
• Effectively communicate service pricing and price quotes to clients
• Participate in company initiatives and ongoing promotions
• Provide a high level of client service for clients & team members.
• Greet customers in a friendly and welcoming way when they call to make a reservation, place their name on the waiting list, or check-in for an appointment.
• Gather client information, including first and last name, phone number and email address, and type of service desired.
• Accurately quote and manage client expectations of wait times
• Communicate any unexpected changes that may impact the client's experience and suggest a solution.
• Provide a friendly shop environment for clients waiting for their service.
• Educate clients on the flow of the shop - the steps necessary to get into the chair, upsell/recommend any additional services and products to clients.
• Follow up with the client's expectations of their experience.
• Accountable for processing transactions correctly in the POS system.Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process.
• Maintain the organization of the front desk.Keep clutter out of sight and front desk items organized.
• Perform cleaning duties throughout shift to ensure company brand standards.Responsibilities include: sweeping the shop floor, and for the stylists and barbers between clients, washing windows, dusting, mopping, cleaning the bathroom and break room, and keeping the client waiting area clean and organized.
• Ensure shop equipment and supplies are stocked and organized.
• Assist with Retail management:Stocking and organizing retail shelves and products.

Qualifications:

• Previous experience in a customer service role, preferably in the salon or hospitality industry.
• Evening and weekend availability.
• Excellent phone and in-person communication and interpersonal skills to interact with clients and team members.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficient in using scheduling software, POS systems, and other relevant salon tools.
• Passionate about delivering outstanding customer service and creating a positive atmosphere.
• Flexible availability, including evenings and weekends, as per the demands of the salon.
• Good hygiene and industry appropriate attire.