Client Experience & Scheduling Coordinator

Chérie Amour Inc.; Pullman (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based bonus opportunities

Medical, dental, vision, life, LTD, 4-

Job summary

Cherie Amour is seeking a Client Experience Specialist to join our Customer Experience team in Pullman, WA. This role focuses on delivering a seamless, supportive client journey from the initial inquiry through post-session communication.

You will handle client communications, scheduling, and CRM data; coordinate with sales, marketing, and production; maintain accurate records and provide proactive, warm, and clear support throughout every client interaction.

Qualifications

• 1+ years of experience in customer service, client relations, scheduling, or administrative support.
• Strong communication skills across phone, email, and text.
• High level of organization and attention to detail.
• Comfortable using CRM or scheduling systems.
• Ability to multitask and manage priorities efficiently.

Responsibilities

• Handle inbound and outbound client calls, emails, and texts.
• Provide clear, friendly, and accurate information about services, sessions, and scheduling.
• Coordinate schedules between clients and internal teams.
• Maintain accurate and up-to-date client records in the CRM.
• Work closely with sales, marketing, and production teams to ensure a seamless client journey.

Skills

Customer service

Communication

Organization

Multitasking

Tools

CRM software

Scheduling software

Job description

Cherie Amour is seeking a Client Experience Specialist to join our Customer Experience team in Pullman, WA. This role focuses on delivering a seamless, supportive client journey from the initial inquiry through post-session communication.

You will handle client communications, scheduling, and CRM data; coordinate with sales, marketing, and production; maintain accurate records and provide proactive, warm, and clear support throughout every client interaction.