Client Experience & Resolution Associate

Visa; Atlanta (GA); On-site; USD 63,000 - 122,000; Full time

Job summary

Visa in Atlanta seeks an Associate, Client Response Unit to coordinate resolution of complex client challenges across multiple internal teams, connecting Account Managers, Support, Product, Operations, Billing and Implementations to drive timely outcomes.

The role documents client journeys, identifies friction points, and surfaces process improvements to enhance the client experience while reducing recurring issues.

Qualifications

• Bachelor's degree or 6 months of work experience required.
• Experience in account management or customer-facing roles preferred.
• Strong written and verbal communication.
• Ability to prioritize and manage multiple priorities.
• Proficient with Microsoft Office tools.
• Understanding of payments ecosystem helpful.
• Knowledge of Tableau or similar BI tools.
• Cross-functional collaboration skills.

Responsibilities

• Coordinate resolution of complex client issues across internal teams.
• Act as a central point of coordination to drive timely resolutions.
• Document client journeys and identify friction points.
• Partner with stakeholders to implement preventative improvements.
• Escalate blockers to leadership as needed.

Skills

Account management

Customer service

Project management

Communication skills

Problem solving

Time management

Cross-functional collaboration

MS Office

Tableau

Microsoft Dynamics

Payments ecosystem knowledge

Education

Bachelor's degree

Tools

Tableau

Microsoft Dynamics

Outlook

Excel

PowerPoint

Word

Job description

Visa in Atlanta seeks an Associate, Client Response Unit to coordinate resolution of complex client challenges across multiple internal teams, connecting Account Managers, Support, Product, Operations, Billing and Implementations to drive timely outcomes.

The role documents client journeys, identifies friction points, and surfaces process improvements to enhance the client experience while reducing recurring issues.