Client Resolution & Experience Specialist

Visa; Austin (TX); On-site; USD 63,000 - 122,000; Full time

Job summary

Visa is seeking an Associate, Client Response Unit to coordinate resolution of complex client challenges across internal teams, acting as a central connector between Account Managers, Support, Product, Operations, Billing and Implementations.

You will track escalations, drive cross-functional action, document client journeys and identify friction points to improve experiences and retention. US applicants: salary range $62,700 to $121,500 per year, with potential bonus and equity.

Qualifications

• Associate: Minimum of 6 months of work experience or a Bachelor's Degree.
• Associate: 2 or more years of work experience in a related role.
• Strong communication skills across channels and stakeholders.
• Experience with account management, customer service, or project management.

Responsibilities

• Coordinate and manage complex client escalations involving multiple internal teams.
• Serve as central point of coordination to advance issue resolution.
• Track escalation status, risks, blockers, and commitments across teams.
• Document client journeys and identify friction points for improvement.

Skills

Strong written and verbalcommunication

Problem solving

Organization & time management

Customer-centric mindset

Cross-functional collaboration

Education

Bachelor's Degree

Associate degree acceptable alternative

Tools

Tableau

Microsoft Dynamics

MS Office Suite

Job description

Visa is seeking an Associate, Client Response Unit to coordinate resolution of complex client challenges across internal teams, acting as a central connector between Account Managers, Support, Product, Operations, Billing and Implementations.

You will track escalations, drive cross-functional action, document client journeys and identify friction points to improve experiences and retention. US applicants: salary range $62,700 to $121,500 per year, with potential bonus and equity.