Client Experience & Escalation Coordinator

Visa; San Francisco (CA); On-site; USD 63,000 - 122,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

Wellness Program

Job summary

Visa in San Francisco is seeking an Associate, Client Response Unit (CRU) to coordinate resolution of complex client challenges across multiple internal teams. You will partner with Account Managers, Support, Product, Operations, Billing, and Implementations to drive timely resolutions and enhance the client experience.

The role emphasizes cross-functional orchestration, documenting client journeys, and identifying process improvements that reduce friction and accelerate revenue realization and

Qualifications

• Minimum of 6 months of work experience or a Bachelor's Degree
• 2 or more years of work experience preferred
• Strong written and verbal communication across channels

Responsibilities

• Coordinate and manage complex client escalations with multiple stakeholders
• Track escalation status, risks, blockers, dependencies, and commitments
• Drive action items and stakeholder alignment through issue resolution
• Document client journeys and identify friction points to improve outcomes

Skills

Account management

Customer service

Project management

Communication

Problem solving

Multitasking

Collaboration

Education

Bachelor's Degree

Tools

Tableau

Microsoft Dynamics

Microsoft Office

Job description

Visa in San Francisco is seeking an Associate, Client Response Unit (CRU) to coordinate resolution of complex client challenges across multiple internal teams. You will partner with Account Managers, Support, Product, Operations, Billing, and Implementations to drive timely resolutions and enhance the client experience.

The role emphasizes cross-functional orchestration, documenting client journeys, and identifying process improvements that reduce friction and accelerate revenue realization and